Aurender Conductor latest fail…

Please confirm your Aurender components, including, the Conductor app have been updated. 

@hgeifman 

Software is showing up to date: 5.21.971

Please delete the Conductor App from your iPad and reinstall it. If that fails, please log a remote support call with Aurender.

My Conductor App version number is 3.22. You might need to go to the App Store and install the newest version. If still not working, log a remote support call.

I believe you've already answered your own question.

 I could never get Aurender to work reliably for me, so I gave up on it. "Ari" in support wasn't much help. My Bryston BDP-3 has been rock stable.

@jl1ny, Have any of my suggestions above worked? If not, please create a remote support call.  Go to settings and look for remote support  

My Aurender N20 is working fine and Aurender customer support has been excellent.

@hgeifman

I’m at work right now, before I left my apartment I reinstalled the app and sent a service request to Aurender. They have been pretty quick at responding. Hopefully this is a easy fix.

I'm having the same issue with my N20. It started yesterday. Will reinstall the app to see if that resolves the issue.

Hey guys…I received an update from Ari:

“This is a universal/systemic issue that began on the morning of March 29. We have successfully diagnosed the problem and a Conductor app update has been released to the App Store to fix the problem.“

Aurender is really responsive to issues. I got a response within an hour of reporting this. 

Android is working fine.

My A10 started doing exactly that on my IPAD.  I reinstalled the app several times yesterday and am still having the problem.  I will delete and reinstall it tomorrow and see if the problem is remedied.  If not, I will create a support ticket.  Sounds like it should be fixed.  I'll try tomorrow.  Conductor lite has continued to work on my iphone.   

I know this is an Aurender thread, but I had the same issue begin with my Auralic Lightning DS two days ago and logged it. It was only for Qobuz albums however, Tidal was working fine. Today I can access them fine except for one, which happened to be the album I found this issue out from which is very odd, it’s ‘Superdream: Analog Sessions’ by Big Wild.

No issues here with Aurender app and always a stellar experience dealing with Aurender support. 

Update: the IOS update for the Conductor App is not available yet. I reinstalled version 3.22(4) and the issue persists. The updated version 3.23(0) will be available in a few days. There’s also beta version for those who like to test drive.

I reinstalled conductor this morning and I'm having the same issue.  Thanks for the update re 3.23.  I think I'll wait a couple days and just use my iphone. 

You guys are very patient customers. I wish I had you when I was selling…

Aurender told me it takes a few days to get the mod through Apple. There is a beta you can download from Aurender… just sent them a message. I’ll just wait.. I have tons of files on my unit… good excuse to,play them.

The problem started yesterday and is universal. Aurender is working on the fix which will likely take a few days. 

I don't know if this is Kosher to post but see this thread. I installed the Beta and I have Qobuz again with my iPad and W20. 

@jl1ny I really take exception to the title of this thread. It is an Apple problem and another reason why I don't use Crapple.

So address threads honestly and better still get an cheap Android tablet to use exclusively with your Aurender.

Just remember Apple is not trusted in the real world for critical computing.

Don't be a clown.

Tempest in a teacup. Relax.

@lordmelton 

Sorry champ if my post offended your sensitivity. The title says exactly what it is…the Aurender app failed, not my iPad. But thanks for your wisdom. 👍

@jl1ny 

yep

@jl1ny Yeah it's like saying my car failed because it ran out of gas..lol

The Aurender Apple App stopped working because Crapple updated iOS.

Woke can't see reality.

I noticed the problem today, sent Aurender Support an email, received a response in less than two hours with a link to install a beta version of the updated app that will be available to all in another couple of days or so, installed it, and now it is working perfectly again. The whole process took about ten minutes or less.

I'd say in this instance that customer service was first rate.

@lordmelton

Wrong again champ. It’s the responsibility of the app developer to ensure their product maintains compatibility with iOS, not the other way around. But I really do appreciate your help. Thanks 👍

@jl1ny 

@lordmelton

Rock on.

It is always enjoyable when people that hate Apple, get so offended when other people choose to use their products. It’s cool, you don’t like Apple, but I happen to much prefer the user interface than android. I don’t see people bashing android to those that love it, it’s a very odd interaction with Apple haters.

For what it’s worth, the Auralic update is out and in the description it says, ‘fix the Qobuz crash issue due to server content change’, so perhaps the issue was Qobuz not notifying the software developers of some changes rather than Apple being the devil…

Conductor App 3.23 is in the App Store. Up and running again. More of the fantastic customer service we’ve come to expect from Aurender. 

Thanks clyde2.  I just downloaded 3.23 and it works like a charm.  

@clyde2 

Fantastic! Thanks. Ari and his team are on point as usual!

interesting- Auralic's DS Lightning app also recently had am update and Auralic users were then experiencing DS crashing when selecting a favorite album. Wonder if both updates were prompted by a Qobuz update and then similarly affected both Aurender and Auralic users.

@zavato 

Just blame Apple! 😂🙄

My takeaway:

Aurender was responsive and fixed the issue. Quickly, too. It's only been a few days. Can't really ask for much more than that.

Apple makes brilliant devices, which I don't use. PC and Android everything. But I'm okay with other kids having nice things, too.

@jl1ny 

Your Einstein quote is a paraphrase of a comment attributed to Jean Cocteau. 

"I didn't really say everything I said. " Yogi Berra

He later added: "I might have said 'em, but you never know." Gotta love Yogi!

Let's have fun!

@fredapplegate

Wasn’t me who posted the quote…it was that anti-Apple guy. 😂

between Aurender customer service and the input from members here, I’ve never had an issue go unresolved. 

@jl1ny 

My apologies. Sure glad I dialed back the snark! Petards are everywhere ready to hoist us all.

@fredapplegate 

No worries!

Ari is the best!!!!! 😎

Ari has been really responsive and the fix inserted itself in my iPad, issue is gone. Great customer service.

Reinstalling the ipad app solved the problem for me too

Cleeds

Glad that you are enjoying the Bryston BDP3.  My experience with it was terrible.  And talk about a shortage of techs-Bryston had one guy responsible for troubleshooting their digital products and for writing the code to the dreaded Manic Moose.  When he was on vacay, it was SOL.

  I have no experience with Aurender

This stands in sharp contrast to the complete lack of support offered by Roon.  I spent weeks dealing with setup issues with my Roon Rock server that probably could have been solved by a technician from Roon in a 10 minute phone call.  Absolutely arrogant company.  Quit Roon and the NUC and went with Aurender.