Parasound service problems


I bought a used Parasound JC3+ phono preamplifier online from HiFi Buys, which is an official Parasound dealer, for over $ 2,200.  Within 6 months one channel quit working.  Since there is no warranty with it, I contacted Parasound service through the website email asking for the information to send it to them for repair at whatever price they charge, rather than sending it to the seller.  I thought that Parasound would be more reliable.  I have literally 20 messages with someone by the name of Phil Jackson at the service department and he still has not been able to provide me with that information.  I am really concerned with the quality of service of this company. 
In the interim I have noticed that the sound on my other Parasound device, a 10 month old $2,900 Halo Integrated Amplifier purchased new has interferences when 2 input sources are on at the same time even though only one can be selected.  I also mentioned this to the service person, but he has not even addressed it on his reply.  Is this normal?
I am certainly done with Parasound.  
55e3cbe0 b4b9 4b85 ba83 16234d86e5e4rcristobal
Stop emailing and call them directly. :)

Best,
E
It sounds like the manufacturer is ill-equipped to deal directly with consumers, which is not uncommon. Why not ask your dealer for the information?
yep, Erik is correct. call them. very  good service. 

if one channel is out, likely not a huge problem. I have owned several pieces of Parasound gear over the years. all of it was built very well. and never had an issue......
In my experience Parasound has outstanding service, and makes excellent gear for the price.  Give them a call.
Please call our service department directly. 415-397-7100 ask for Tony. He is the foremost expert in repairing the JC3+ with over 27 years experience with Parasound.  Tony gets in early and leaves early so call before 1PM PST. 

    Chris Thompson

    Parasound Products Inc.

    2250 McKinnon Ave.

    San Francisco, CA 94124

    415-397-7100 X115

 

    www.Parasound.com


Wow...well, at least they A’gon forum threads..
It still begs the question:
Why didn't they answer their emails in the first place?
B
Never had problems with my HINT in fact Richard Schram the company president personally answered any of my email questions. Maybe your mails went to someone on vacation or at the audio show. I would certainly give them another chance I'm sure they will do you right.
@gdnrbob,
While I sympathize with OP, I also note that this is first post on the forum.
Like @johnto all my previous questions were personally answered by Richard Schram. I am hoping that in the end OP's issues are resolved.
Gdnrbob, the op has been having an email conversation with Phil  Jackson, so yes they have been answering their emails.

i concur that a dealer is the best way to do this, that’s what they’re there for.  To bad about the jc though, hopefully it isn’t too expensive.
I was looking toward getting a JC3Jr. Maybe I should wait. I should have visited the Parasound room at AXPONA 2019 this morning. 
The Parasound dealer I dealt with in Montana was worthless.  I was not able to return either.  I got the Halo P6 - I had never heard a worse phono stage.  I sold it after 3 months and took a $500 bath.  Sell your Parasound and say good riddance.
I have spoken with Tony about a JC3+ I had purchased new through a dealer. The balanced XLR outs were producing an electrical type grating distortion in time with the music. In consultation with Tony at Parasound and Mike at Bryston (who makes my 17B3 Preamp) we agreed that the JC3+ was overdriving my 17B3 Preamp! My cartridge is an Ortofon 2M Black. By the way the JC3+ single ended outs were fine. But the XLR outs have 6dB more gain. So rather than having Tony put in resisters in my JC3+ to bring down the gain, change the specs on the unit and make it not stock, I returned it and got a Musical Fidelity Nu-Vista Vinyl phono preamp and all is good. Bottom line is that Tony at Parasound is helpful. But you have to pay attention to your gain going to your preamp from your phono preamp. It’s an issue, as I learned. 
I was listening to my HINT when all of a sudden poof. It sounded like it was unplugged. Not sure what happened but it was toast. Still under warranty so I called the dealer and had a brand new HINT within a week. Great customer service in my book.
Forget it, you are not going to get any where with Parasound. I tried to get parts for an HCA-2200 over the phone and got the run around. They really need to step up their game if they want to remain competitive and maintain customer loyalty.
Thank You- for sharing your stories. It is imperative to post positive and negative experiences when dealing with these Companies/Manufacturers.Keep us updated on Customer Service issues.
phd
could you please elaborate on your unsatisfactory experience with Parasound's service department?   What parts are/were you looking for for the HCA2200?  What do you mean when you say that you "got the run around"?

Chris Thompson

    Parasound Products Inc.

    2250 McKinnon Ave.

    San Francisco, CA 94124

    415-397-7100 X115

 

    www.Parasound.com



wafwarrier, I called parasound concerning leaking caps on the input board of an older HCA-2200 and I gave the values and locations to get replacements. I called a couple of times to only not get any call back calls or answers to their availability.
PHD,

Since you know the values of the capacitors why not just order them from Mouser - sounds like you want to replace them your self.  Mouser certainly have what your looking for.

Best of Luck

Peter
+1 pbnaudio

They probably don't do part sales, especially for easy to find parts.

What brand/size are they?
We do sell parts directly to end users, that is, if we have them in stock. Richard Schram is quite proud of our inventory of parts for legacy models. If you are still trying to obtain these parts, please send a request and description to [email protected] noting your conversation with me on this forum. I will make sure your experience with our service department is better this go around.

Chris Thompson

    Parasound Products Inc.

   

Remember these units are constructed in Taiwan which is why they are so cost competitive. The parts are over there and unless there is a "campaign" on a part they may not have it over here. Personally I would much rather deal with a larger stable company than with a cottage brand that may or may not be around in a few years. I had a problem with a new Parasound product. Richard answered the phone and told me right away what the problem was which took me five minutes to fix. Up above if the Bryston preamp was so easily overloaded I would have gotten a new preamp not a new phonoamp. God bless companies like Parasound that bring us VSOP sound at brandy prices. 
Just to add my experience, a while back my P3 preamp failed.  Parasound replaced it with a new unit.  The new one ran with no issues for several years before I retired it.
pbnaudio, yes I thought about ordering them from an electronic parts store but I wanted the original replacement caps only because they are packed so closely to each other and they would have to be of the same physical size. You already know that caps can share the same values but can be larger or smaller in size.