Never had problems with my HINT in fact Richard Schram the company president personally answered any of my email questions. Maybe your mails went to someone on vacation or at the audio show. I would certainly give them another chance I'm sure they will do you right.
Parasound service problems
I bought a used Parasound JC3+ phono preamplifier online from HiFi Buys, which is an official Parasound dealer, for over $ 2,200. Within 6 months one channel quit working. Since there is no warranty with it, I contacted Parasound service through the website email asking for the information to send it to them for repair at whatever price they charge, rather than sending it to the seller. I thought that Parasound would be more reliable. I have literally 20 messages with someone by the name of Phil Jackson at the service department and he still has not been able to provide me with that information. I am really concerned with the quality of service of this company.
In the interim I have noticed that the sound on my other Parasound device, a 10 month old $2,900 Halo Integrated Amplifier purchased new has interferences when 2 input sources are on at the same time even though only one can be selected. I also mentioned this to the service person, but he has not even addressed it on his reply. Is this normal?
I am certainly done with Parasound.
In the interim I have noticed that the sound on my other Parasound device, a 10 month old $2,900 Halo Integrated Amplifier purchased new has interferences when 2 input sources are on at the same time even though only one can be selected. I also mentioned this to the service person, but he has not even addressed it on his reply. Is this normal?
I am certainly done with Parasound.