Try contacting Qobuz.
15 responses Add your response
... my favourite playlist I created using Qobuz and suddenly 20 tracks out of the 63 tracks I have added is now unavailable? I guess Qobuz is like popular video streaming services where movies come and go ...I have not found that to be the case with Qobuz at all.
I am in Canada by the way ...That may be the problem - I understand Qobuz is not officially available in Canada.
What tracks seem to be unavailable??
That is not good. As noted above, Please email Qobuz and ask them. Please include the names of some of your missing tracks.
Are you using Roon? Other Roon users have had similar issues. “Sometimes these streaming quirks are fixed by restarting your Roon Core”.
I also suggest you reboot all devices. Power down your modem and router for 2 minutes. Please also ensure all software updates have been applied. If issue continues, please email Qobuz customer support.
I also found this that may or may not apply to your issue:
”Some rights-holders will restrict certain tracks in Qobuz allowing them to only be purchased for download. These songs will however be displayed in the Qobuz Desktop or Mobile App as 'Qobuz Extracts'; 30-60 second samples of the full song to hear when browsing.
The right-holders prevent streaming audio systems such as Bluesound from playing 'Extracts' or song samples in Qobuz.
Check out your particular album in the Qobuz Mobile or Desktop app in order to verify that the Album does not contain 'Extracts'”.
I've had a couple of situations where the album initially seemed to disappear from Qobuz only to find my original link had changed. The album was still there, but just not accessible with my old link in Favorites or a Playlist. A new search turned up the same album, still fully available.
Still have to say that is annoying, but not quite the same league as disappearing all together. So far, Qobuz has been much better on this point than the video streaming services.
Folks, I am very sorry...my error. It turns out those songs that were unavailable in my playlist were due to my local QNAP file server being powered off. This is not a Qobuz problem at all ...It’s okay - we’ve all made silly mistakes like that. I’d start a thread on that topic and admit to my own bonehead error, but I’m too embarrassed. I need a few more years to get over it.
I totally understand your side...there is something very special to be had when you can touch and hold a vinyl record or a CD. You can see your collection and investment.
But the advantage of streaming is the shear volume of music you can browse from and the quality from a good DAC is very acceptable with my old ears. I enjoy all mediums because it gives me choice. I am starting up a vinyl and CD collection again which makes me feel like a teenager again.
Bill from Nova Scotia