Focal Headphone Repairs?


Unfortunately, it appears that despite their high-end reputation, Focal has crap quality control. Their Drop Focal Elex is infamous for driver and connecting wire failures. And now, I find so is their Focal Clear model.

I bought a pair in May, and after less than 20 uses, the left channel is dead. It’s not the cable or anything external, but definitely something internal. I take extremely good care of my stuff, so there’s no excuse for this type of failure.

Although the headphones are still in warranty, I’ve been told Focal is awful about honoring US-based claims. Plus, shipping them back to France will be expensive and take weeks, if not months. So, I’m afraid my only choice is to pay someone to fix them stateside. I’d be grateful if anyone can recommend an experienced, reliable repair shop for the Clears in the US.

Thanks.
output555
Why not contact your dealer for help? Perhaps he knows where it can be repaired under warranty locally. Perhaps he'll loan you a demo pair while it's being serviced.
Tried that, and no go. Needs to ship back to France, at my expense.
Wow. Great reason to cross Focal off your list. Too bad your dealer did not tell you that ahead of time. Almost sounds like a no win. Blow the bucks to fix them just to have them break again. Fix and sell them--I’d have a hard time doing that with a known quality issue. Sorry to hear your misfortune but your post is valuable to others looking to purchase headphones.
P.S.  I'd find a new dealer as well
Given that your dealer has proven useless, I suggest contacting the distributor, which looks like Focal Naim America, in writing. If the best they can offer is that you return the product to the country of origin, I’d ask my dealer for a refund.

If the dealer refuses, I’d take him and Focal Naim America to small claims court and argue that the product hasn’t met its implied warranty of suitability.

This all assumes that your dealer is an actual authorized dealer.
Sorry to hear that, my headphone dealer who is also a Focal dealer told me to stay away from them because he was so upset with amount of repair work he had to coordinate.
Unlike the OP, sounds like you have a good dealer.  Again, he ought to dump his.
For a company to have the technology available to them and brag about it, for Focal, this is absolutely inexcusable. 
Not to mention the fact that you have to ship it to France on your own dime? 
Forget it.

 I'm glad I sold my Clears when I did.

Not sure how to reply to each post individually, so I'll attempt to do it collectively here.

I guess I can't hold the dealer accountable since the 'phones worked fine initially, and asking him to do a replacement loaner for a $1500 headphone for at least 3-6 weeks seems unreasonable. However, I very much hold Focal accountable. These are well-known issues, and inexcusable for a a high-end manufacturer. They seem content to let customers deal with these chronic problems rather than improve quality control. I also own 'phones by Beyerdynamic, Sennheiser, NAD, B&O, among others and never had an issue. Pre-Apple Beats is the only other company where I experienced such shoddy QC.

I appreciate the tip about contacting Focal Naim America. They may indeed offer a satisfactory solution. Maybe they'll understand that posts like mine can be death to a brand. Then again, some folks still don't understand how word of mouth can make or break a brand in this age of the Internet. I'll let you know,

As for dealers, as we all know, some are great and go the extra distance, and some just plain suck. The ones that are honest, fair and trustworthy get my repeat business--for years. The others that are less than that can go out of business as far as I'm concerned, Burn me once, but never twice.

Thanks everyone for your comments and concern.
Audiogon is a pretty big deal. If Focal had any marketing savvy they would fix the OP headphones immediately. A thread like this one is not going to help sales and perceptions.
Update as of 8/20/20:

Wrote Focal Naim America. Received a reply within a few hours. Filled out the form required to get return authorization. Then...nada.

Four days have passed, three emails sent, and zero follow up by the company. I called their 800 number, tried to get hold of four different people, and again...nada.

It's as if this company is no longer in operation. More likely, their customer support is as bad as their quality control.

Stay tuned.
This reminds me of my time when my wife wanted to go from the hotel to Louis Vuiton in Paris.. Until I pronounced the store name correctly, the taxi operator couldn’t "understnd" what I meant.
That is very disappointing to hear.... i was about to pull the trigger on a pair of Clear Professional....    no thank you, nothing more irritating to me than poor or zero support after sale.   
I am so sorry to hear about your poor and Inexcusable experience. I am grateful that 6 month in, my Stellias are working well and sound delightful. But now I am worried—what will my recourse be if a $3000 set of cans has problems?