I am so sorry to hear about your poor and Inexcusable experience. I am grateful that 6 month in, my Stellias are working well and sound delightful. But now I am worried—what will my recourse be if a $3000 set of cans has problems?
Focal Headphone Repairs?
Unfortunately, it appears that despite their high-end reputation, Focal has crap quality control. Their Drop Focal Elex is infamous for driver and connecting wire failures. And now, I find so is their Focal Clear model.
I bought a pair in May, and after less than 20 uses, the left channel is dead. It’s not the cable or anything external, but definitely something internal. I take extremely good care of my stuff, so there’s no excuse for this type of failure.
Although the headphones are still in warranty, I’ve been told Focal is awful about honoring US-based claims. Plus, shipping them back to France will be expensive and take weeks, if not months. So, I’m afraid my only choice is to pay someone to fix them stateside. I’d be grateful if anyone can recommend an experienced, reliable repair shop for the Clears in the US.
Thanks.
I bought a pair in May, and after less than 20 uses, the left channel is dead. It’s not the cable or anything external, but definitely something internal. I take extremely good care of my stuff, so there’s no excuse for this type of failure.
Although the headphones are still in warranty, I’ve been told Focal is awful about honoring US-based claims. Plus, shipping them back to France will be expensive and take weeks, if not months. So, I’m afraid my only choice is to pay someone to fix them stateside. I’d be grateful if anyone can recommend an experienced, reliable repair shop for the Clears in the US.
Thanks.