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Highwater Sound

I realize there have been several positive comments regarding Jeff Catalano and Highwater Sound out of NYC, mostly involving TW Acustic turntables. Please bear with me as I also add another supportive comment towards Jeff and Highwater Sound.

I recently purchase a TW Acustic Raven AC-1 and TW 10.5 tonearm along with an SRA Ohio XL Isobase. I can only give my highest recommendation to Jeff. He was very great to work with, and took plenty of time to answer all my questions. He never seemed rushed. His communication with me during the purchase process and waiting for shipment was top notch, answering my emails within just a few hours or shorter. His availablity and help during set up of my turntable (he's in NYC and I'm in OK) was great. Always available by phone and eager to help.

It was very refreshing to work with Jeff and getting my new analog front end. I think if all high end dealers could be like Jeff, the industry would be more healthy right now.
philb7777
rwd
695 posts
 
I too agree. Jeff is wonderful....no BS!!!! He recently repaired a minor issue with my TT and was committed to making me happy with the results. A ture example of quality all the way!!!!
goldeneraguy
442 posts
 
In addition to all of the above,what makes Jeffrey rise to a higher level is the fact that he will suggest components that he feels would fit your needs even though he is not a dealer for these components.
Thank you Jeffrey , for all your help

jazdoc
364 posts
 
No matter what equipment he displays, Jeff's rooms are usually
the highlight of the audio show. His rooms always has a fun
vibe; in no small measure because of his infectious enthusiasm
for the amazing software he brings along. I have also had the
pleasure of auditioning equipment at Jeff's loft. When I was
done with the audition it was raining cats and dogs and he
insisted I take one of his umbrellas to walk back to my hotel.

His LP collection is awesome and he is truly a music lover
first. Although I went a different direction (although I
continue to hope to do business with him someday), he remains
courteous and enthusiastic when we see each other at shows.
Truly one of the good guys in the industry.
swampwalker's avatar
swampwalker
5,138 posts
 
Isn't it amazing how even in these tough times both nationwide and in high end, there are guys like Jeff and Mehran from SoraSound on the retail side and Ralph Karsten, Bobby Palcovic, Steve McCormack, George from Lightspeed, and Nelson Pass (and others I am sure) whose enthusiasm and dedication to the music and the industry supports their own business and their fellow audiophiles equally.
ebm
9,311 posts
 
World class service and advise.The best turntable set up on the planet. Jeff set up my TW ACUSTIC AC1 with battery power supply.
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