Hey @jaybe
I am sorry to hear that. Although Vinshine Audio is no longer to representative of DENAFRIPS, I felt compelled to help.
Would you please drop us an email at [email protected]? We will do our best to assist you in terms of configuration/connection/software-side of things. If it involves hardware repair/servicing, we shall escalate the case to DENAFRIPS and be sure you will be well taken care of.
Many thanks. Alvin Chee |
You are correct , when MIKE WAS MANAGER THEY were respectable I was the u.s sales guy because I need ed operation I was tossed out .after Alvin left they were not much a presence . I helped build back the name that is the loyalty I received , I thank all my loyal AUDIOGON customers , the tech support In TX SAYS HE DOESNOT GET PAID WELL AND EVEN COMPLAINED ABOUT SALES PEOPLE LIKE MYSELF FOR GIVING FAIR DISCOUNTS . LOOK AT Merason audio great Swiss products for not much more $$ |
I haven’t had much luck. I just had a few questions. I couldn’t even find an owners manual. The latest version for Pontus 12. It’s pretty good now. An attempt to contact Texas or China didn’t work. Audioman58 was the only one I talked to. Hopefully, these things have a long life. The Grey market is out of control. I don’t see that from other brands. Yet they still seem to be atop selling brand. I wish I knew all this before I purchased. I wonder how long these things last? There are several other brands that get good press. |
Hello, no luck in contacting us in Texas? Sorry to hear about that, but know please that we respond to every message that we see. Please contact us for Denafrips North America support: [email protected]
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