Tidal not working on mac mini

by the way the tidal support is very frustrating. After explaining the problem in detail including the fact that I could access it from my phone and the computer through the internet the "support guy" said oh no problem I have reset your password. That wasnt the problem, then he said the app didnt install correctly, I installed it years ago. Then he has disappeared no response since last night, great "customer service". Time to buy a cd transport

Did you try un-installing and re-installing the app?

thank you jond. I did, but still the same error (unable to log on)

Update: after hours of waiting and resubmitting all the info I sent last night here is a copy of the email I received from support ( an email that is just the letter d) - so frustrating


Annette (TIDAL)Sep 19, 1:56 PM EDT

d

Best Regards,Annette
TIDAL Team Lead

I concur, Tidal customer support is wanting. But, on the bright side, Quobuz should be coming soon. I think I will be cancelling my subscription anyway, as their catalog is impossible to divine for classical music. $20 bucks a month and I really don't use it unless a high rez album comes out that I want to listen to.
B

I did have the same issue with Tidal approx 4 weeks ago and yes same b.s. responses from customer support.
My fix was a little drastic but worked.
First I cancelled my tidal subscription, then uninstalled the app.
Gave it a day then reinstalled the app and the rejoined Tidal.
It worked and no recurrence since.

Good luck.