Wadia 781i CD Palyer Repair Problem- Worst Service
Thanks! for sharing- Acoustic how- it is imperative that all of you guys post both positive & negative experiences when dealing w/ the companies. No matter what, Wadia has a responsibility to carry parts for fixes/upgrades. It is unacceptable fort his company (or any other) to say we no longer carry a part/transport to fix our spinners. Keep me posted & Happy Listening! |
I have always considered Wadia to be the top of the CD food chain and had planned to buy a 781i or a two-box Wadia when my ship comes in. Now, knowing that Great Northern Sound is gone, and Wadia seems to be going in another direction, I'll have to rethink my future purchase. Experiences, like the one related here, are a timely heads up. |
Every Wadia product I've ever heard sounded excellent, but I can't think of an audio company that has gone in and out of business, been reorganized or changed locations as many times as Wadia. That level of company instability presents a risk for a consumer and it's higher than I would bear considering the number of alternatives. |
Agape126, I was going on memory sorry for the confusion. I did just look at the AR website and it says the following: "Owners of CDT1 transports, CD1 and CD2 compact disc players and D52, D60, D100, D110, D111, D120, and D350 solid state amplifiers should email Customer Support at [email protected] before sending any of these models to Audio Research for repair". |
Sadly that is not uncommon with CD drives. Essentially all manufacturers use an off the shelf drive and when it goes out of production you're out of luck. High end audio use of these drives is a very small portion of the drive maufacturers business, so they have no influence on the decision to end production. The "good" high end companies will stockpile drives prior to going out of production, but if they experience a number of failures the stockpile can be depleted quicker than expected. Wadia was a "good" company, but they were bought out a few years back and the customer service has deteriorated. For comparison, Audio Research has had a notice on their website for several years that the drive used in the CD-1 was no longer available and they could not repair those units. Audio Research has great customer service, but some things they have no control over. |
