How long did it take for you guys to get your Audio Hungary amps shipped from Hungary? I thought I was lucky that AH shipped it out (Fedex) within 48 hours of receiving the order and was hoping to get it before the end of this week. Unfortunately, it has been sitting in Germany for 5 days due to backlogs and delays in customs clearance. No idea how long it will sit there. I know .. first world problems. But still it’s so frustrating to see the same status for 5 days in a row. C’mon Germany, you can do better! Lol!
You think thats bad??? Try sending a package to Germany thru the post office. Can be delayed in Customs for up to 6 weeks. Almost all my customers are in Europe. Only way around it is to ship FEDEX....then there is no delay. I can send a package on a Monday and it arrives in the customers hands on Thursday or Friday. Fedex is the way to go.
You're probably right. I didn't mean to imply that it was the government customs clearance. But apparently, there is a clearance process that does require oversight. Anyways, talked to an agent and it seems that the real issue is the reduced number of outbound flights due to COVID ... at least that's the story I got from Fedex customer service. Unfortunately, they have no idea what the scheduled delivery date is going to be at this point.
Maybe you should have done your homework before purchasing. That goes for ANY brand. If Company "X" doesnt have service in your country or another nearby location WHY would you buy its product?? I GUARANTEE you could have that serviced if you shipped it back to Hungary OR to whoever the DISTRIBUTOR is that supplied it.
@jernow I was talking to the guy who wrote this review this morning. He is my cousin and lives down in Texas and he also owns a X200 and had a similar issue. He said that he reached out to Constantine at ATELIER 13 AUDIO in Nashville. They had the unit sent to the service center and it came back a couple of weeks later and things were fine.
Earl said that he had no issues, did a tube swap and could not get one opt to bias. Then a tube hot plated. Called Constantin at ATELIER 13 AUDIO and he reached out to the distributor/importer and they had a NEW UNIT DROP SHIPPED to his house in Dallas. Yep in less than 2 weeks he had a brand new unit shipped straight to his house from the factory.
Everything is perfect with the new unit, tube rolling and loving his X200 as I love my X200.
As @riaa_award_collectors_on_facebook said you messed up and should have sent an email to the factory or worked the distributor. Or your distributor is lame.
I am betting you messed up.
Well life is hard and spares no fools.
Earl said he still pops in here and read some posts.
Said there are a few folks here he misses but bunch of OG’s he don’t.
Have a blessed Easter.
So I was in touch with AH since the beginning. Nobody jas offered me sending x200 back to them on their cost whoch would cost a lot. As the repair reached $1k because the design is crap I got this answer from AH. Hello Jerzy! When I told you we cant take responsibility if there is any famage on the device, I have warned you! Now you have complaining because you have a problem and you dont have normal service. I sent Ivan many schematics, video, photo how to fix, even how to renove the buttons. Did not succeed. This is less than an hour work to fix. The design is modular, so you can replace every parts by removing few screws and plugs. So Dont say that it is not easy to repair according to one opinion.
now when I mde my feedback they got softer bit still insist on sending the amp back - this tome on their cost. They would fix ot and send back. I would probably have to pay 1k customs on top of the cost pf repair I paid. I think sending me another one with apology would do then they can this piece of junk.
To be fair....Audio Hungary does not have a designated service center here in the USA and the Distributor is the WORST customer service I have ever experienced in my entire time in the world of audio and Ive purchased more than Half a Million dollars worth of gear. Thats saying something. Im sure the dealer ATELIER is wonderful and Ive only heard good things about them so this is not a slight against them in any way.
@riaa_award_collectors_on_facebook Actually they do have a guy they use.
But that is not the point it is that if your reach out to the Dealer or AH they would have taken care of it.
Also @jernow it is quite transparent that you only came here to slam a brand thinking it would help your cause.
So what are going to do go trade your X200 for some "cheap china crap"
Your email makes zero sense and I am hoping English is a second language or you are drunk.
I am friends with my dealer. They have NO INPUT as to what happens with the Distributor or AH as far as my gear was concerned. Product was defective upon purchase/arrival. Sat at my dealers place for 2 Months before the Distributor even bothered to have it sent to a Massachusetts repair shop. Its still there and we are talking a 5 month period without the Amp and ive been given No update of when I might get it back OR what if any charges it might cost me.
Yep. The Dealer(s) are friends who drive 3+ Hours round trip to my house for all deliveries instead of shipping. They have no control over the distributor or when he feels like getting around to doing his business. No Dealer has control over the Distributor. They certainly feel bad about the position I am in and Im sure they have contemplated ditching the AH Line because they see how badly I have been treated....and I own MULTIPLE AH amps to boot. Whenever I get it back its going right out the door. Nobody needs this kind of customer service in their life. Im sure the Amps are wonderful but AH needs to get a better distributor for their USA sales..someone who values their customers and doesnt take them for granted.
SKYPUNK started this thread under another name/ID. Havent you been paying attention Jerry???