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VPI Service - I'm impressed

I want to praise Mike at VPI. Misplaced the rubber washer for the spindle on my Classic. Sent an email late yesterday (Sunday) asking VPI that if I called with my MasterCard #, if they could send me a replacement. I know it's an insignificant item that probably costs 25 cents, so I wasn't holding my breath for a response. Most manufacturers and dealers would treat my request as a nuisance and either wouldn't respond at all or they'd at least take their sweet time doing it. Not so with VPI. Mike sent an email at 8am asking for my address so he could drop a washer in the mail. I love my Classic and I love VPI's service!
rockyboy
bpoletti
1,523 posts
 
Called in yesterday to get a mounting jig for a JMW 12. Had a very pleasant conversation with Matt. Jig is in the mail. Customer service is all about exceeding customer expectations. VPI understands and executes. This is getting rare with high-end audio manufacturers.
stringreen's avatar
stringreen
6,366 posts
 
VPI is at the top of the heap for me. They are always there with very strong support. They are really interested in their customers.
semi
649 posts
 
Mike has helped me so many times I lost count, but then I have owned many VPI so it wasn't VPI's fault I needed their help from time to time. And it was because of their superb customer service I kept going back to them.
needfreestuff's avatar
needfreestuff
572 posts
 
Outstanding and expeditious a true pleasure to do business with.
dougdeacon
3,338 posts
 
This thread makes an interesting contrast to the (currently) adjacent thread by a Classic owner who wouldn't pay VPI $26 for the bearing lube.

To save (some portion of) that massive sum he went to the hardware and bought some (randomly selected?) grease. Result? It leaked out in just a few days. He has to clean the bearing and start over, yet he's still seeking a lube that's cheaper than VPI's.

Some companies provide terrible service. But when a company serves owners well (as VPI always has, AFAIK) they deserve credit and the business.

I've never owned a VPI but if I did I'd call Mike before anyone. He's earned a stellar reputation.

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