I recently purchase a Scoutmaster that wound up having a bad platter bearing/spindle. Contacted VPI for a replacement bearing/bushing and was told that it was not user serviceable, so I would need to send it in. Some time went by, then some more time.There was some email between us during that time, but sparce. I found out that the shop was retooling, and am fully aware of the tragedy the folks there are going through. It has been two months, and let me tell you, I would wait two more if need be. The level of service and commitment there even through personal struggle goes beyond the scope of good business, it is good nature, and a high moral standard with these folks. My platter issue has been fixed, and I picked up a peripheral ring for a good price, because I thought it would look good on the black acrylic platter i was being sent as a replacement. I bought the ring, because the platter was free. Top notch people, provide top notch service. If something does take some time, remember they are human, and damn fine ones as well.