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Rough Trade Records - Beware Before Ordering

Has anyone dealt with this store before? They are based in the UK and I have yet to receive any items I ordered including a record and some merch. I have waited 6-8 weeks and more for items which were never delivered. I would periodically get a message from the company stating that my order was being prepared for delivery and that was it.  So, I just cancelled my order and will receive a refund less 8% because the cancelation was beyond the 2-week cancelation period. 

grk
grk OP
295 posts
 

There was only one record, the remaining items were merch.

kennyc
3,064 posts
 

@grk I may pursue the 8% cancellation fee.

+1 don’t reward their negligence and terrible service

bassbuyer's avatar
bassbuyer
913 posts
 

I ordered from them once and cancelled the next day and was still charged a fee so the 2 week window isn’t accurate in my US customer experience.  Won’t buy from them again. 

wesheadley's avatar
wesheadley
168 posts
 

I have ordered from the Rough Trade Records UK and US websites at least a hundred times. Never had any serious problems. They have decent customer service and have always replaced any defective products quickly. Just saying. Oh, and BTW, you can thank Mr. 'Art of the Deal' Trump for all the f’d up Customs BS. That’s 100% ON US. 

limomangus's avatar
limomangus
2,050 posts
 

I'm glad I haven't bought anything from them 

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