Rough Trade Records - Beware Before Ordering

I saw nothing about any customs issues. In fact, my order had the tariffs added. The order was placed on 5/25 and crickets since.

My refund request came through yesterday, minus 8%. I will probably contact my CC company about that charge.

Why not buy from discogs or ebay when buying used? New I usually buy from either the record labels or the following 3 merchants - music direct, acoustic sounds and elusive disc. Great customer service. No issues with exchanging defective records and their shipping is always prompt.. 

There was only one record, the remaining items were merch.

@grk I may pursue the 8% cancellation fee.

+1 don’t reward their negligence and terrible service

I ordered from them once and cancelled the next day and was still charged a fee so the 2 week window isn’t accurate in my US customer experience.  Won’t buy from them again.