Getting what I paid for - gut check please!


All - I purchased an expensive (for me) DAC a few weeks ago from a small but well known high-end manufacturer close to where I live.  It was a previous-generation model made available at a price significantly lower than the current generation model.  I paid for the item in full prior to pick up.  Upon pick up, I discovered the item’s faceplate and remote were a different color than what the manufacturer had indicated prior to purchase.  Upon getting it home, I learned by reading the materials that the warranty period had started at the date of manufacturer, not the date of sale, meaning the warranty period was about one-third the length it would normally be.

The manufacturer is offering to replace the faceplate with the correct color for a fee.  He says the warranty "is what it is."

Is any of this standard practice?  This was not advertised as a used or demo unit when I agreed to purchase it, and there was no mention of a different warranty period than what would accompany a normal retail sale.  Was I wrong to expect that a previous-generation model would be sold with the same warranty as a current-generation unit?  Am I wrong to expect that the manufacturer replace the faceplate free of charge to make this unit the color that I agreed to prior to sale?

I’d appreciate a gut check before I press the issue or ask for a return.  Thanks!

lousyreeds1

You should identify the company. 

You should return it for a full refund and go elsewhere. 

Frankly, there are simply too many helpful, respectful DAC manufacturers represented in the systems displayed and discussed on this site (at all price points) for you to put up with the shenanigans your DAC’s manufacturer is hitting you with. Just imagine the grief you will endure if something actually goes wrong with the unit - warranty or no warranty. You already have your answer!

Return it pronto. Every day that goes by,the seller will probably dig his heels in more. This is just my opinion,however many folks here have the same opinion.

I hope it works out for you. 

Sounds like a manufacturer I do not want to deal with ever. .  That date of manufacturer vs date of sale is a bunch of BS too...  

The key word here is expensive.    I know that's relative but this hobby is expensive and you should get what you paid for.  Doesn't matter if it's $1k or 10k it should be as described.