The state where the transaction took place may be relevant insofar as consumer protection laws are concerned. California is pretty much out front on that. No legal advice intended.
Getting what I paid for - gut check please!
All - I purchased an expensive (for me) DAC a few weeks ago from a small but well known high-end manufacturer close to where I live. It was a previous-generation model made available at a price significantly lower than the current generation model. I paid for the item in full prior to pick up. Upon pick up, I discovered the item’s faceplate and remote were a different color than what the manufacturer had indicated prior to purchase. Upon getting it home, I learned by reading the materials that the warranty period had started at the date of manufacturer, not the date of sale, meaning the warranty period was about one-third the length it would normally be.
The manufacturer is offering to replace the faceplate with the correct color for a fee. He says the warranty "is what it is."
Is any of this standard practice? This was not advertised as a used or demo unit when I agreed to purchase it, and there was no mention of a different warranty period than what would accompany a normal retail sale. Was I wrong to expect that a previous-generation model would be sold with the same warranty as a current-generation unit? Am I wrong to expect that the manufacturer replace the faceplate free of charge to make this unit the color that I agreed to prior to sale?
I’d appreciate a gut check before I press the issue or ask for a return. Thanks!
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- 51 posts total
- 51 posts total

