Getting what I paid for - gut check please!


All - I purchased an expensive (for me) DAC a few weeks ago from a small but well known high-end manufacturer close to where I live.  It was a previous-generation model made available at a price significantly lower than the current generation model.  I paid for the item in full prior to pick up.  Upon pick up, I discovered the item’s faceplate and remote were a different color than what the manufacturer had indicated prior to purchase.  Upon getting it home, I learned by reading the materials that the warranty period had started at the date of manufacturer, not the date of sale, meaning the warranty period was about one-third the length it would normally be.

The manufacturer is offering to replace the faceplate with the correct color for a fee.  He says the warranty "is what it is."

Is any of this standard practice?  This was not advertised as a used or demo unit when I agreed to purchase it, and there was no mention of a different warranty period than what would accompany a normal retail sale.  Was I wrong to expect that a previous-generation model would be sold with the same warranty as a current-generation unit?  Am I wrong to expect that the manufacturer replace the faceplate free of charge to make this unit the color that I agreed to prior to sale?

I’d appreciate a gut check before I press the issue or ask for a return.  Thanks!

lousyreeds1

Hummmmmmm.....the truth is most always somewhere in the middle.   Too many details left out.  Let the OP provide more information and invite the seller to state their version of the transaction. Then we can offer an opinion.

Post removed 

The state where the transaction took place may be relevant insofar as consumer protection laws are concerned. California is pretty much out front on that. No legal advice intended. 

You should identify the company. 

You should return it for a full refund and go elsewhere. 

Frankly, there are simply too many helpful, respectful DAC manufacturers represented in the systems displayed and discussed on this site (at all price points) for you to put up with the shenanigans your DAC’s manufacturer is hitting you with. Just imagine the grief you will endure if something actually goes wrong with the unit - warranty or no warranty. You already have your answer!