Getting what I paid for - gut check please!


All - I purchased an expensive (for me) DAC a few weeks ago from a small but well known high-end manufacturer close to where I live.  It was a previous-generation model made available at a price significantly lower than the current generation model.  I paid for the item in full prior to pick up.  Upon pick up, I discovered the item’s faceplate and remote were a different color than what the manufacturer had indicated prior to purchase.  Upon getting it home, I learned by reading the materials that the warranty period had started at the date of manufacturer, not the date of sale, meaning the warranty period was about one-third the length it would normally be.

The manufacturer is offering to replace the faceplate with the correct color for a fee.  He says the warranty "is what it is."

Is any of this standard practice?  This was not advertised as a used or demo unit when I agreed to purchase it, and there was no mention of a different warranty period than what would accompany a normal retail sale.  Was I wrong to expect that a previous-generation model would be sold with the same warranty as a current-generation unit?  Am I wrong to expect that the manufacturer replace the faceplate free of charge to make this unit the color that I agreed to prior to sale?

I’d appreciate a gut check before I press the issue or ask for a return.  Thanks!

lousyreeds1

Return it pronto. Every day that goes by,the seller will probably dig his heels in more. This is just my opinion,however many folks here have the same opinion.

I hope it works out for you. 

Sounds like a manufacturer I do not want to deal with ever. .  That date of manufacturer vs date of sale is a bunch of BS too...  

The key word here is expensive.    I know that's relative but this hobby is expensive and you should get what you paid for.  Doesn't matter if it's $1k or 10k it should be as described. 

 

We're hearing one side of the story. Don't be so quick to tar & feather the manufacturer.

 " It was a previous-generation model made available at a price significantly lower than the current generation model.  I paid for the item in full prior to pick up. :

Why did he pay in advance when he could have paid upon inspection at the store?

Usually when there's a 'significant' reduction in price there could have been some compensations for a reason AND the unit IS still under warranty!! 

Sounds like the buyer got a great deal but he's just not happy. So, the simple solution is... return it and PAY FULL PRICE.  

 

 

I'm iffy on the face plate although my gut says they should exchange it for no charge. But a warranty is ALWAYS from the date of sale for a new unit unless there is an agreement otherwise.