HELP! Large speakers fell over during shipping.

I’m contacting Dali today to price out driver and crossover replacements so I have some ammo when the insurance adjuster comes

The seller is the insured party so it’s up to him to file a claim and deal with the insurance. The insurance company will not deal with you because you did not buy the insurance. You are not the insured party.  Once you accept the delivery they are yours, as is.

If you can be convinced that the speakers are undamaged (by close inspection and hooking them up and listening to them before you accept delivery) you might want to keep them. If not, don’t accept delivery. Send them back.

Always pay for online purchases with a credit card. If the guy doesn’t want to refund your money, set up a dispute with either Paypal or the bank that issued the credit card. The first question they will ask is, "Do you have possession of the speakers?"

MC is always blowing his horn over Tekton. I found their packaging the flimsiest in the business, no better than the kind of cardboard you would get a dress shirt in. This is my experience from 2012 when I bought the Pendragons. Both speakers arrived damaged and the cheap styrofoam corners in the box had completely disintegrated by the time they reached my home. FedEx delivered them. Eric Alexander was quite the A hole to me when I called about the damage and complained how flimsy the shipping cartons were. I wouldn’t buy a toothpick from that company and all the tweeters in his MOAB speakers are made in........CHINA.

After MC bashes everything from China, he buys a speaker with many Chinese made tweeters. His Melody amp may be based in Australia but it too is built in China. Can we say hypocrite?

@1111art, good decisions ... !
@moijostyn, fingers crossed, shipping from a manufacturer ... you should be good (moral support).

@1111art - you should refuse shipment to get the speakers back to DALI for them to inspect/fix, then send you out a inspected/new pair.  Accepting them then trying to fix yourself may opening a can of worms - a lot of uncertain additional time and effort invested to fix the speakers with no guarantee that they'll perform as new.

If they are strapped flat on the pallet much less chance of damage they should have plastic wrap around them also, if designed properly there should be thick sponge type foam ,not white styrofoam which is outdated and cheap. There should be no physical damage  maybe tighten drivers the screws around surround can be loose ,Xover is soldered it would take a lot to break ,if Xover is glued inside the glue could break away. For sure I would not except any box  
damaged period, once you except it it’s your problem.