1. Home
  2. misc-audio
  3. 156846-24

Interesting Fed Ex encounter...

So I was offered to do a little review on some Fritz Carreras last month and it was time to send them back.  I’m stuck at home with a broken leg so Fritz was kind enough to have Fed Ex pick them up at my home.  So, I had them all boxed up and ready to go on Tuesday. Fed Ex comes to the door and I have him come in and grab the box (he did not know what was in the box, just a plain u haul box).  I didn’t even think to ask if I had to sign or if I could get a receipt (mistake on my part no doubt).  Just me snapping a pic or taking a video would have been smart.  Fast forward to today (Friday) and apparently Fed Ex says they came on Tuesday, no one was home, so they came back Wednesday; no one home again so they cancelled the pick up.    Interestingly, fed ex did come back Wednesday and Mom answers the door and informs the Fed Ex gentleman that the package was picked up Tuesday.  The gentleman responds “hmmm, I was off Tuesday”.  
So as of today, Fed Ex apparently has no record of anything being picked up.  Well crap, I’m freaking out, Fritz is concerned obviously and I’m at a loss.  So I start texting all my neighbors to see if anyone has something on camera and sure enough, my neighbor 2 doors down has time stamped video of fed ex pulling up, coming to my door and then struggling to carry the large, 65 pound box back to his truck...  

My neighbor forwarded me the video which I forwarded to Fritz...

My advice is to not let this happen to you and mg question is where do I go from here?

What a mess!
b_limo
b_limo's avatar
b_limo OP
2,290 posts
 
@jond , that’s the thing, they aren’t in the system.  Fed Ex claims that the driver stated that no one was home when in fact I was, and my Mom was here too taking care of me because of a leg injury.  The driver did in fact pick up the box and my neighbor has it on his surveillance camera.  My neighbor forwarded me the video and I forwarded it to Fritz.  Unfortunately it is not the best video but it does show the driver leaving my house with a large heavy box and loading it into his truck.

Fritz and I are hoping that it just didn’t get scanned properly and is either in route or the warehouse.  We are giving the driver the benefit of the doubt right now.  We’ll know more on Monday but still, what a hassle 😞

If it weren’t for my neighbor having video it would be a sleepless weekend on my part.  I believe it will all be worked out Monday though 🤞
sidog1460's avatar
sidog1460
79 posts
 
I had a similar situation. FedEx lost a preamp that was very expensive. It was shipped in a 110lb crate. I’ll give you the short story. The crate should’ve arrived in two days, after 6 days tracking showed it was on its way back to the city it was shipped from. Investigator and manager contacted and told me they would monitor the shipping until it arrived at my home. 2 weeks later still no crate. When I called customer service I was put on hold and then hung up on, several times. Finally I personally went down to the FedEx hub with the tracking number, explained what was going on, and the package was found in 15min. FedEx had already told me to fill out a claim form. If you don’t have insurance bonus for them. My advice see if Fritz has a tracking number and make a visit to the hub and speak to a manager. Over the phone FedEx had the worst customer service I’ve ever encountered. In person totally different behavior attitude. FedEx employees will tell you that the hubs are in a state of chaos since Covid 19 and all the shipping and new employees. They have one section of the hub for packages misplaced and not scanned for delivery. Good luck.
chorus
976 posts
 
Future encounters-Live, phone, internet or other:

Get the full name of the person you are dealing with.
Not available? Terminate with extreme prejudice.

Mailing at Fed Ex, UPS, USPS: Video the package, party and
Bill of Lading/receipt. Ask for "Fragile" stickers to be applied.

Buy insurance and insist they inspect the packing method.
Arrive with the box unsealed.
Otherwise your insurance may be deemed invalid.
Insurance also requires a signature to be released.

Any procedure less than the above and you take liability 
upon yourself needlessly. 

Unless your neck is broken you have a responsibility to 
act prudently. You failed that. Accept no further product
until you understand that.


bob540
442 posts
 
The equipment I have received from January to early March of this year — including two tower Loudspeakers, a Parasound pre-amp, two SVS subs and a Bluesound Vault 2i — none required my signature.  They were just left in front of my door, except the towers that were left to the side in front of the garage door (?) and I didn’t see them at first even though texts were telling me they were delivered.  Fortunately, I am retired and often at home, so the items didn’t have to be out there long.

Items I have ordered the past month have had some interesting projected delivery dates . . as much as 6 to 8 weeks away.  But only one item took longer than a week to come, and that was just over a week.  Guess they are hedging their bets that delivery could be delayed much longer than usual in this crazy time.
skyscraper
844 posts
 
I guessing Fedex is in a mess now due to the pandemic. I ordered some IsoAcoustic Gaia isolation feet from a dealer in California. They emailed the tracking number and shipped them via Fedex to here in Virginia the Friday before last.

Fedex called Monday and said I needed to be home Tuesday to sign for them. So far so good. By late Tuesday the package hadn’t arrived and their tracking system had no entries past the package having been shipped from a California Fedex center that Saturday. I called Fedex before they closed Tuesday to find out where the delivery got to. After some checking they said they had located the package and it would arrive between 5:00pm and 6:30pm later that same day. It never did. Next morning I called Fedex again. After some more checking they said they had "happily" located the package and it would arrive Thursday. Thankfully it did.

Another package ordered recently\ was sent from New Hampshire via the USPS. After it didn’t arrive, that package was tracked down in Sacramento, California. So,judging from both our experiences, both Fedex and the USPS are messed up nowadays, like UPS has always been. Either that or California has become a black hole for packages drawn in from all parts of the country, and unable to escape from there.

Good luck and let us know how it turns out.

Mike
More to discover