“You need to have a video recording/signed copy of the transaction and 5 witnesses to cover yourself, because the other guy just shrugs their shoulders!”
so true
so true
Interesting Fed Ex encounter...
So I was offered to do a little review on some Fritz Carreras last month and it was time to send them back. I’m stuck at home with a broken leg so Fritz was kind enough to have Fed Ex pick them up at my home. So, I had them all boxed up and ready to go on Tuesday. Fed Ex comes to the door and I have him come in and grab the box (he did not know what was in the box, just a plain u haul box). I didn’t even think to ask if I had to sign or if I could get a receipt (mistake on my part no doubt). Just me snapping a pic or taking a video would have been smart. Fast forward to today (Friday) and apparently Fed Ex says they came on Tuesday, no one was home, so they came back Wednesday; no one home again so they cancelled the pick up. Interestingly, fed ex did come back Wednesday and Mom answers the door and informs the Fed Ex gentleman that the package was picked up Tuesday. The gentleman responds “hmmm, I was off Tuesday”.
So as of today, Fed Ex apparently has no record of anything being picked up. Well crap, I’m freaking out, Fritz is concerned obviously and I’m at a loss. So I start texting all my neighbors to see if anyone has something on camera and sure enough, my neighbor 2 doors down has time stamped video of fed ex pulling up, coming to my door and then struggling to carry the large, 65 pound box back to his truck...
My neighbor forwarded me the video which I forwarded to Fritz...
My advice is to not let this happen to you and mg question is where do I go from here?
What a mess!
So as of today, Fed Ex apparently has no record of anything being picked up. Well crap, I’m freaking out, Fritz is concerned obviously and I’m at a loss. So I start texting all my neighbors to see if anyone has something on camera and sure enough, my neighbor 2 doors down has time stamped video of fed ex pulling up, coming to my door and then struggling to carry the large, 65 pound box back to his truck...
My neighbor forwarded me the video which I forwarded to Fritz...
My advice is to not let this happen to you and mg question is where do I go from here?
What a mess!
Showing 6 responses by b_limo
I never got a tracking number... Fritz handled all of the shipping stuff. I only had the speakers for review and when it was over, Fritz handled all of the shipping / pick up on his end. The video unfortunately did not pick up any truck number or anything since it is a lower quality surveillance video from a neighbors house 2 doors away... I have a video that does show the Fed Ex truck pulling up and it show the driver getting out, climbing to my door and then struggling to carry a large, heavy box into his truck. @roberjerman, no doubt on the receipt... I have been on my back for 11 days due to broken leg and I’m on heavy painkillers so I was not thinking straight. When the package was initially delivered to my house from fed ex, I asked if I needed to sign anything showing that I received the package and they said “no”. I’ve never received or shipped a package where I didn’t have to sign so that threw me off as well 😕 What I want to know from Fed ex is who the driver was that showed up on Tuesday and said I wasn’t home. I guess it might be nice also to know who the driver was that showed up on Wednesday, that Mom talked to and informed that the package was picked up on tuesday; that driver stated that no one was home... the driver from tuesday was a different person from the driver thag showed up wednesday... |
@jond , that’s the thing, they aren’t in the system. Fed Ex claims that the driver stated that no one was home when in fact I was, and my Mom was here too taking care of me because of a leg injury. The driver did in fact pick up the box and my neighbor has it on his surveillance camera. My neighbor forwarded me the video and I forwarded it to Fritz. Unfortunately it is not the best video but it does show the driver leaving my house with a large heavy box and loading it into his truck. Fritz and I are hoping that it just didn’t get scanned properly and is either in route or the warehouse. We are giving the driver the benefit of the doubt right now. We’ll know more on Monday but still, what a hassle 😞 If it weren’t for my neighbor having video it would be a sleepless weekend on my part. I believe it will all be worked out Monday though 🤞 |
Fritz called a little while ago and updated me... whew. I will sleep better tonight knowing that they will be going to their new owner soon. @alt4love, you are in for a treat! Take care of them and enjoy them. I definitely got attached to them and want them to go to a good home. Please update us with your impressions of them on my review that I did on them. here the link to the review... https://forum.audiogon.com/discussions/fitz-carrera-be |