2. misc-audio
  3. 156846-24

Interesting Fed Ex encounter...

So I was offered to do a little review on some Fritz Carreras last month and it was time to send them back.  I’m stuck at home with a broken leg so Fritz was kind enough to have Fed Ex pick them up at my home.  So, I had them all boxed up and ready to go on Tuesday. Fed Ex comes to the door and I have him come in and grab the box (he did not know what was in the box, just a plain u haul box).  I didn’t even think to ask if I had to sign or if I could get a receipt (mistake on my part no doubt).  Just me snapping a pic or taking a video would have been smart.  Fast forward to today (Friday) and apparently Fed Ex says they came on Tuesday, no one was home, so they came back Wednesday; no one home again so they cancelled the pick up.    Interestingly, fed ex did come back Wednesday and Mom answers the door and informs the Fed Ex gentleman that the package was picked up Tuesday.  The gentleman responds “hmmm, I was off Tuesday”.  
So as of today, Fed Ex apparently has no record of anything being picked up.  Well crap, I’m freaking out, Fritz is concerned obviously and I’m at a loss.  So I start texting all my neighbors to see if anyone has something on camera and sure enough, my neighbor 2 doors down has time stamped video of fed ex pulling up, coming to my door and then struggling to carry the large, 65 pound box back to his truck...  

My neighbor forwarded me the video which I forwarded to Fritz...

My advice is to not let this happen to you and mg question is where do I go from here?

What a mess!
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Future encounters-Live, phone, internet or other:

Get the full name of the person you are dealing with.
Not available? Terminate with extreme prejudice.

Mailing at Fed Ex, UPS, USPS: Video the package, party and
Bill of Lading/receipt. Ask for "Fragile" stickers to be applied.

Buy insurance and insist they inspect the packing method.
Arrive with the box unsealed.
Otherwise your insurance may be deemed invalid.
Insurance also requires a signature to be released.

Any procedure less than the above and you take liability 
upon yourself needlessly. 

Unless your neck is broken you have a responsibility to 
act prudently. You failed that. Accept no further product
until you understand that.


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