HDtracks died

I've downloaded dozens of albums from HD Tracks Since Feb 2010. (73 to be exact, just checked)

I remember on a couple occasions having some kind of download issue. In each case it was resolved via an email to them in pretty short order, although not instantly by any means.

The download process always starts automatically via their own download manager... at least in my case.

As far as i know their customer support is busy...or takes some days to reply. And not all customers have the same problem.

Thanks for input Rayooo, recently for me their download manager always starts the download fine but hangs a quarter to halve way through the first track, again it worked fine downloading all five free tracks on Monday. Thanks for input Rex44, when you say customer support is busy are you also referring to their phone number currently always being busy? I am not the only one having trouble, Absolute Sound was quick in getting back with me and stated they received a wide range of reports about their service. Again, a simple notice on their web site indicting they are having problems and perhaps blocking download attempts until problems are fixed would save a lot of time and aggravation.

I was trying to remember what issues I've had over the couple years. I think in one case I recall where each time I'd start a download it would hang. I think I had to delete the default "My HDTracks Music" download folder (even though I emptied it anyway each time I started the download)

They really are way way overdue for a web site makeover.

Totally off topic, but most of their hi-res downloads don't tell you the source. Is there some way to find that out? I want to know if it was from the master tape or a dub, what equipment they used, who did the mastering, etc. For all I know, it may be a high-resolution encoded transfer from an LP. Is this information available somewhere?