Manufacturer Repairs? What is a reasonable time?

I feel this person at least owes a quick look to get an idea of the problem and in turn give you a time frame.

I've learned to take this whole hobby with a grain of salt. Many years ago I even pre-paid a small boutique manufacturer for repairs which he could not fix and never refunded my money. This person was very well respected , so I was pretty shocked when I sent him $500 and he never fixed the unit. It took prodding to get him to even send the still non working unit back to me. I learned that at the time a lot of these designers are smart odd balls, who aren't the best on the phone or at customer service.

I later sold the unit here, as-is at a further loss.

Hang in there, hopefully if the repairs don't pan out, you are able to move on financially to another brand.

3 months is unacceptable. In recent years my service experiences have all been good. Bryston was unreal. I shipped an amp Monday and I had it back on Thursday. Rogue did a repair in a week including shipping. Magnum Dynalab was also very quick. I've had quick repairs from Pass also

Over 5 months for a popular tube preamplifier. The scope of work was agreed to and the parts needed were confirmed in stock and available for the work. I was quoted a two week turnaround. Even though I brought up their notorious reputation for long service times I was assured they had those problems but in this case the parts needed were in stock. I shipped the unit with a minimal down payment.

After the third week I was told a part vendor went out of business, and on and on. After that third week conversation I purchased a new preamplifier. After the fifth month I contacted the manufacture by mail to canceled the work and asked them to return the unit. I received the unit with the work completed a little over a week later and sold it unopened within a few days later.

Elizabeth is right, but if that small manufacturer has visions of growing, they had best get their customer service in order and not make it a second or low priorrity IMHO.