Manufacturer Repairs? What is a reasonable time?


I sent a solid state amp back to the manufacturer in the USA on March 16 for a minor repair - one channel input not working - despite 4 phone calls and 4 e-mails - he hasn't even started the repair. Doesn't respond to emails but does answer the phone and says he is busy and is alone. I Will not identify him yet, since I'm not sure what the "norm" is, since I have always been thoroughly spoiled by Bel Canto, Atmasphere, CJ, AR, acoustic Zen, Cambridge, EAR, who respond immediately and usually have my unit back in 2 weeks. So when do I start to play "ugly", realizing that the economy is bad and manufacturers may be struggling?
springbok10

Showing 1 response by justlisten

I feel this person at least owes a quick look to get an idea of the problem and in turn give you a time frame.

I've learned to take this whole hobby with a grain of salt. Many years ago I even pre-paid a small boutique manufacturer for repairs which he could not fix and never refunded my money. This person was very well respected , so I was pretty shocked when I sent him $500 and he never fixed the unit. It took prodding to get him to even send the still non working unit back to me. I learned that at the time a lot of these designers are smart odd balls, who aren't the best on the phone or at customer service.

I later sold the unit here, as-is at a further loss.

Hang in there, hopefully if the repairs don't pan out, you are able to move on financially to another brand.