Dude, just file a claim with UPS and the tracking number.
REVERB LOSES PACKAGE AND WON"T PAY LOSS
I buy a (2) piece pre-amp and power supply and Reverb ships it with signature only on one box, the other box is lost and they won't do anything, so I go into Pay-Pal and they say that its Reverb's problem so I can't file a "Un-delivered claim" ...So now I'm out at least 1200.00 for half of my purchase........Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss..............So when you buy on Reverb you will take a chance on losing your whole purchase and nobody will do anything.......
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- 49 posts total
Typically, it’s the shipper who files the actual insurance claim. With UPS, shippers have the option of enforcing that practice. It’s called "shipper restriction." You can learn more about the UPS claim process here. |
I can't get anybody on Reverb to help, but every communication is " computer generated" so you never communicate with a person, so they don't reason.............At some point I will give it up and move on.................You can't beleave the hours I have spent on this, and there digital answering comes in and asked the same questions day after day........They say UPS dropped it off at Staples, so I go to Staples four times to be told UPS doesn't use Staples as a drop zone anymore........And you go over it time and time again......... |
- 49 posts total