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REVERB LOSES PACKAGE AND WON"T PAY LOSS

I buy a (2) piece pre-amp and power supply and Reverb ships it with signature only on one box, the other box is lost and they won't do anything, so I go into Pay-Pal and they say that its Reverb's problem so I can't file a "Un-delivered claim" ...So now I'm out at least 1200.00 for half of my purchase........Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss..............So when you buy on Reverb you will take a chance on losing your whole purchase and nobody will do anything.......

autospec
thecarpathian's avatar
thecarpathian
6,239 posts
 

"Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss.."

This implies the seller has the final say, which surely can't be the case.

squared80's avatar
squared80
333 posts
 

Dude, just file a claim with UPS and the tracking number.

autospec's avatar
autospec OP
521 posts
 

Sir:    I have been buying and selling since e-bay started, many years ago.........Reverb has set this up where they make all the decessions...I have tried everything, pay-pal can't help because of agreements Reverb made with them.................This is not set up to refund anything ...............

thecarpathian's avatar
thecarpathian
6,239 posts
 

Again, did you receive the preamp or the power supply, and did you get a UPS tracking number?

cleeds
6,617 posts
 

squared80

Dude, just file a claim with UPS and the tracking number.

Typically, it’s the shipper who files the actual insurance claim. With UPS, shippers have the option of enforcing that practice. It’s called "shipper restriction." You can learn more about the UPS claim process here.

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