Qobuz still messed up

@tcutter I have a slightly different perspective.

They explained the problem (some large files got corrupted during a data migration - stuff like this happens in IT, nothing to do with poor code), explained they had replaced most of the corrupted files and were tracking down remaining issues.

I reported 4-5 tracks over maybe 3 months, and they were all fixed quickly, including the one I reported this past Wednesday.

How can they fix a problem they are unaware of?

They manage something like 100 Million + files. No one can do this and be perfect all the time.

At $10 / mth the service is a bargain.

As an aside, I noticed that Tidal dropped their more expensive Hi-Res sub to better align/compete with Qobuz. 

@mclinnguy yes there is data replication to multiple regions in the cloud. You can serve your customer base in different parts of North America out of different cloud regions. I am not sire if that’s how Qobuz is running but it’s very possible. 
In addition, data privacy laws between some European countries and North are drastically different, and that can also drive the solution to be multi regional. Data is replicated but due to various reasons can be corrupted or inaccessible due to encryption issues. Again, I don’t know how Qobuz operates…it’s simply my suspicion. 
 

@kirkwallace that’s just insane that it works in roon now but doesn’t work anywhere else. Don’t even know what that can be anymore :)

@macg19 

Thank you. I will try to remember to further interrupt my listening session and take the time to submit a request to Qobuz. If I can. I tried following the instructions from @marcin_gps (is he a Qobuz entity?), but when I click on the gear, which I presume is settings, there is no option to access  a "Logs" screen.

And to add insult to injury, I just found out that I have to choose my streamer every time I log in rather than having it as the default connection. PITA.

I reiterate they need better code. Not user friendly but instead user frustrating. 

I would love to stay with them, especially since I have a subscription until 1/27. And how did you get $10/mo?  Mine is $15.

@audphile1 right?  unless somehow RAAT is doing more than just taking the data in re-clocking it and replicating it out?  I never heard anyone say that RAAT corrected the data stream substantively and where would it get the correct data from?  Makes no sense to me, but I really don’t have the technical chops to understand what RAAT does.

@tcutter Marcin is the founder of JPlay. No role with Qobuz.  The instructions he gave me about sending them the logs is exclusively for JPlay.  JPlay is a UPnP player. It does not “touch” the data; it just manages the end point renderers. (And JPlay remembers which streamer you used last and defaults to connecting to that one; you only have to select a streamer if you want to use a different one from the one you used the last time you used JPlay.)