Qobuz still messed up

@kirkwallace 

Pretty much confirms if 2 people have the same issue in 2 different places it is not individual network issues. I think. 

@audphile1 

I’ve not had a Qobuz issue since they resolved it couple of months ago. I’m on the east coast. Very possible though that the west coast is served from another cloud region and that is where the problems still persist. 

Is that how it works? Are there multiple servers each with its own database that serve various geographic regions, and maybe each server needs to flushed of the corrupted files? @marcin_gps could you confirm? 

@macg19 

Yours is not the first time Qobuz says it wants feedback and they will fix the problem, but I thought they declared they had already fixed the problem weeks ago. Gives me a sense that this is just lip service to make it look like they're working on it.

The second concern I have is that it sounds like they're asking us to identify individual tracks which they can then perhaps fix on a piecemeal basis. Kind of reminds me of the Roon approach as they depend on their customers to make things work. It's one thing to appreciate customers' input, it's another to depend on it. They should be able to figure this out and fix it on their own. And since I have no problem with Spotify and others say they have no problems with Tidal, it seems to be a weakness with Qobuz.  They need better code.

@tcutter I have a slightly different perspective.

They explained the problem (some large files got corrupted during a data migration - stuff like this happens in IT, nothing to do with poor code), explained they had replaced most of the corrupted files and were tracking down remaining issues.

I reported 4-5 tracks over maybe 3 months, and they were all fixed quickly, including the one I reported this past Wednesday.

How can they fix a problem they are unaware of?

They manage something like 100 Million + files. No one can do this and be perfect all the time.

At $10 / mth the service is a bargain.

As an aside, I noticed that Tidal dropped their more expensive Hi-Res sub to better align/compete with Qobuz. 

@mclinnguy yes there is data replication to multiple regions in the cloud. You can serve your customer base in different parts of North America out of different cloud regions. I am not sire if that’s how Qobuz is running but it’s very possible. 
In addition, data privacy laws between some European countries and North are drastically different, and that can also drive the solution to be multi regional. Data is replicated but due to various reasons can be corrupted or inaccessible due to encryption issues. Again, I don’t know how Qobuz operates…it’s simply my suspicion. 
 

@kirkwallace that’s just insane that it works in roon now but doesn’t work anywhere else. Don’t even know what that can be anymore :)

@macg19 

Thank you. I will try to remember to further interrupt my listening session and take the time to submit a request to Qobuz. If I can. I tried following the instructions from @marcin_gps (is he a Qobuz entity?), but when I click on the gear, which I presume is settings, there is no option to access  a "Logs" screen.

And to add insult to injury, I just found out that I have to choose my streamer every time I log in rather than having it as the default connection. PITA.

I reiterate they need better code. Not user friendly but instead user frustrating. 

I would love to stay with them, especially since I have a subscription until 1/27. And how did you get $10/mo?  Mine is $15.