Visited a Store and was shunned


I live in an area where brick & mortar stores are not easily assessable to demo equipment. While traveling for business, I decided to stop by an establishment on the U.S. West coast. My interest was in the Dynaudio Confidence 20 since I’m looking to upgrade from the Contour 20i. I’m not here to name names or throw anyone under the bus, just purely to voice my frustration and disbelief on how I was treated.

I was greeted with skepticism and a general lack of interest in discussing the product. There were two gentlemen working that day and neither had any interest in answering questions or providing a listening demo. As a matter of fact, when I asked to listen to the Confidence 20 speakers one of them immediately said “no way”. Both speakers were on stands sitting next to several amplifiers so it wouldn’t have taken much time to setup.

I was intent on making a purchase that day and having the speakers shipped to my residence, but decided to leave the store based on my experience.

It’s a shame that most of us have to relay on equipment reviews when establishments such as this lack interest in the customers that support the hobby.

vette5451

There used to be a fairly predictable hierarchy of sales skills or lack thereof across the professions of real estate, automobiles, and stereo.  Tougher these days to rank sales skills, as there has been a sea-change in every channel.  On the one hand it’s nice just to visit any traditional high-end audio store still in business that hasn’t propped itself up with home theater and home automation and security.  Considering the decline and consolidation in traditional hi-end audio retailing, one would hope that those who remain would show interest in anyone who walks through the door.

I’m one of the aforementioned motorcyclists who once visited a Porsche dealership on a nice BMW K-bike.  I asked the salesman how much displacement was in the motor of the latest 911.  He replied that "I don’t think anyone could answer that question," and pointing to a VW Golf, said "Maybe you would rather have one of those."  From there it was on to a Lotus dealer from whom I purchased a Turbo Esprit.  He said, "Hey, if a potential buyer shows up on a motorcycle I’ll spend the time."      

Charming! Arrogant pissants who I'm sure make $500K and could care less. Probably more like $55K. Regardless, if I were you, I would call Dynaudio's Dir of sales in the US and share your story with store and employee names. They do a great disservice to the brand, the store owner, and their community. Even if it was appointment only, they were open and available. What idiots! I can assure you of one of 2 things. EIther the store loses the line or the employees lose their jobs! Sorry this happened to you!

There are always stories of folk who have been insulted and treated in a rude manner by sales people in all kinds of retail stores. The treatment of future customers, or current customers, is something that many(most) sales people don’t seem to be taught. The net result is usually that the establishment begins to lose business and many times closes up shop. 
Remembering that bad press and exposure usually spreads a lot faster than good press. 

To the OP, the company and salespeople who treated you badly will most likely regret this behavior in the future. 

@lightfighter2018 …Century Stereo in San Jose..

That store was my first foray into high-end audio. My high school buddy Doug work there. I was pleasantly shocked when I heard 3d for the first time ever through a GoldenEar Triton driven by Parasound electronics. Doug claimed Parasound was a high value and completed with more expensive gear, later I verified it was true. Sad that they closed.