What I have used with phono preamps in the past...
1: A basic RCA which has the Hot shorted to the Ground for use in unused INPUTS.
2: An RCA plug with a resistor soldered between the Hot and Ground for use in unused OUTPUTS (think I used a 100 K OHM in mine, but don’t recall why).
I used the 2 above to reduce RFI and other noise contamonants on really inexpensive ($25) battery powered stereo phono preamps used as mono preamps (thus the unused inputs and outputs).
The variable load switch on your amplifier only affects the phono 1 inputs (phono 2 is set at a fixed 47 - I think, but it is "fixed" to a single setting).
I would just use phono 1 for now and see how it sounds on the different settings.
I agree with Parker that your technician should be remedying the situation.
PS:
I can't see the photo you linked, but I'll Google later to see if I can find something.
DeKay


