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Roon Issues - Not able to play certain tracks

I have been running into this issue when Roon is in the radio mode where spontaneously it runs into a track it can’t play. It just sits there trying to play it. 
When I go to that album and attempt to manually play that same track on Qobuz the result is the same - it won’t play. Plays other tracks from the albums just fine. 
If I go back to Roon radio and skip that track the next song is played no issues.
No such problems with Tidal. 
 

I have rebooted the Roon Nucleus One, rebooted my network, rebooted my DAC. 
Even signed out of streaming services and signed back in. No bueno. This is in addition to it being sluggish and requiring an almost daily reboot to maintain sound quality and proper operating speed. Now this…
 

Anyone else with this problem? 

audphile1
tcutter's avatar
tcutter
399 posts
 

Roon Customer Service is an oxymoron

mapman's avatar
mapman
23,613 posts
 

Pretty sure there is no clean mechanism for a customer to enter a support ticket with Roon when needed?   If not, then just make it so please, Harmon.

 

I'm pretty technical and able to work through most issues myself, but most people are not as fortunate.

audphile1's avatar
audphile1 OP
7,955 posts
 

@mapman You enter your issue into the forum section dedicated to technical support. 

rcd5050
7 posts
 

All I can say is you've come to a better place to correct your Roon issue because Roon has NO customer service. NONE, NADA, ZERO. WORST IN THE WORLD. It's why I quit and will never go back. I hope they fail miserably.

jji666
657 posts
 

I'll stick with Roon. It's by far the best interface; it is connected with multiple services; the multi-room RAAT is second to none.  Besides, what would I do nights and weekends if I didn't have to troubleshoot?

If you are not already a Roon user, do NOT buy Roon unless you are or are prepared to become an IT person.  That includes changing hardware, configuring routers, and logging into system resource monitoring. If you are one of the unlucky half who have issues with Roon, you need those capabilities to semi-resolve them enough to use Roon. 

Agreed build your Roon core/server on a very powerful machine and then put it somewhere outside the listening room.  Use a quiet non-sup'd up endpoint streamer in your listening room. 

This latest problem with Qobuz tracks is mostly on Qobuz I think...that seems reasonably clear at the Roon forum.  Or at least the Roon Defense Force is out in full on it. 

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