Ortofon MC X30 broken cantilever - what are my options

@neonknight I am thinking I misunderstood how Ortofons policy on repair worked and that you are right with your figures, certainly would not want to give anyone inaccurate advice. I based a decision to purchase a slightly used Quintet Black 6 months ago based on what I thought it to be after talking to a dealer. This is probably a case of, It's not what you don't know that will get you it's what you know for sure that isn't. Enjoy the music

@varyat 

Very emotional experience.  This is my first adventure into a relatively costly MC cartridge.  I will let Ortofon inspect it.  I do not recall anything that could have caused the break.  Maybe it had a flaw.  We will see what they say.

@tablejockey 

I sent Ortofon a message to get some guidance on how to return it for inspection and possible replacement.  I definitely want to hear from them, it costs $70, since I do not remember doing anything to break it off.  Maybe there was a flaw in the manufacturing process since this is a new cartridge design with new suspension materials.  Depending on their response and proposed solution I will decide the next step.

"I sent Ortofon a message to get some guidance on how to return it for inspection and possible replacement.  I definitely want to hear from them, it costs $70, since I do not remember doing anything to break it off"

Depending how diplomatic the response is, my guess is it will come to this-

We will send you a new one for 25% less of MSRP( I suppose on top shipping both ways?)

Your experience may very well be true, doubtful it will influence Ortofon policy.

Most longtime LP disciple/audiophools experience cartridge trauma at least once-imagine how the $10k+ plus guys feel.

I was about to purchase the X40, but found a used Lyra Delos for the right price.

X30 looks like a good buy for someone new to higher performance entry MC.

Good luck with your next cart.