Like the responses before me, Ortofon has a very cost effective exchange/repair policy of 25% (cost effective because of the retail price of your given cart) of retail giving you no reason not to take advantage of it over sending it to a second party repair place. Now if this was a higher priced Ortofon then there are some very good after market repair places that do excellent work. Just remember that Ortofon does not require you to be the original owner and they will honor their replace or repair policy regardless. Looks like your cart retails for $800.00 and has the fine line diamond stylus and an aluminum cantilever, so should cost you $230.00 including shipping back to you. Enjoy the music
Ortofon MC X30 broken cantilever - what are my options
I purchased this cart about 3 months ago. After playing a record yesterday, I noticed the Cantilever was slightly askew towards the center of the record. I decided to brush it lightly with a dry stylus brush to see if something was loose. The cantilever fell off. I do not recall any event that could have damaged it but you never know.
I have sent a message to Ortofon - but what are my options? This is my first time with a broken MC Cart.
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- 33 posts total
I am not sure where the math comes from for final cost in another post. But that cartridge looks like it has a MSRP of $779. So 25% off is $194.75. That is a net cost of roughly $584. You don’t get to replace it for 25% or MSRP. There are quality retippers who would do this for a more affordable cost, and they do excellent work. Consider Expert Stylus, All Clear, or Garrott Brothers, and even Goldring. The other option is to reach out to your retailer and see if they will be kind and sell you a replacement for a reduced cost. Because these things happen to customers. Now if this is a manufacturer defect and not user caused, it can be covered under warranty. It needs to be inspected by Ortofon USA though. Sometimes they will show grace also, especially if there is not a sign of obvious catastrophic abuse. But that is not guaranteed. Now if there are no other signs of damage they should replace it under warranty. But until inspected, there cannot be a decision. |
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@neonknight I am thinking I misunderstood how Ortofons policy on repair worked and that you are right with your figures, certainly would not want to give anyone inaccurate advice. I based a decision to purchase a slightly used Quintet Black 6 months ago based on what I thought it to be after talking to a dealer. This is probably a case of, It's not what you don't know that will get you it's what you know for sure that isn't. Enjoy the music |
- 33 posts total