Denafrips Support - No Such Thing

@jaybe   Is this something that you could post here and other members could help with?  Maybe someone else has had the same issue and could propose a solution.  

@tekaudiospecialties1 I never sent a message. Do you help with Denafrips products you didn’t sell? I bought direct from them. Can't get the Aether to work, maybe a connection problem due to their poor directions.

@12many  I posted a high-level description of the issue here recently and got no response.

Hi, yes I can try to help you. Thanks, TK

After seeing these types of threads, I'm so glad I  did not buy a Chi-fi DAC. Some people might think it's no big deal. Some of us think of it as recurring nightmare that is overwhelming and don't want  to deal with it. I have a lot of respect for people that can deal with this kind of product/customer service.

I have received support by emailing Denafrips Support.  Since they're in China, there is a time-zone lag in response.