Denafrips Support - No Such Thing

@tekaudiospecialties1 I never sent a message. Do you help with Denafrips products you didn’t sell? I bought direct from them. Can't get the Aether to work, maybe a connection problem due to their poor directions.

@12many  I posted a high-level description of the issue here recently and got no response.

Hi, yes I can try to help you. Thanks, TK

After seeing these types of threads, I'm so glad I  did not buy a Chi-fi DAC. Some people might think it's no big deal. Some of us think of it as recurring nightmare that is overwhelming and don't want  to deal with it. I have a lot of respect for people that can deal with this kind of product/customer service.

I have received support by emailing Denafrips Support.  Since they're in China, there is a time-zone lag in response.

Todd in Texas fixed my Pontus ll and sent it back pretty quick.  Todd does all the service work for Denafrips in North America.  He was very communicative as well. I’ll post all his information as soon as I find it.