Denafrips Support - No Such Thing

After seeing these types of threads, I'm so glad I  did not buy a Chi-fi DAC. Some people might think it's no big deal. Some of us think of it as recurring nightmare that is overwhelming and don't want  to deal with it. I have a lot of respect for people that can deal with this kind of product/customer service.

I have received support by emailing Denafrips Support.  Since they're in China, there is a time-zone lag in response.

Todd in Texas fixed my Pontus ll and sent it back pretty quick.  Todd does all the service work for Denafrips in North America.  He was very communicative as well. I’ll post all his information as soon as I find it.

@jaybe 

his email is [email protected]

All the best.

I had a very poor experience with Denfrips service, never again for me. That didn't stop me for taking the risk with another China brand - Gustard. Fortunately, those units (r26 x 2 and x30) have been rock solid for me.