Denafrips Support - No Such Thing


I have sent multiple support requests to Denafrips over the last 4-6 weeks using their support page for help with my Aether and Gaia. No response at all.

Are others finding this to be the case? Are there alternate contact methods?

jaybe

Hello, no luck in contacting us in Texas? Sorry to hear about that, but know please that we respond to every message that we see. Please contact us for Denafrips North America support: [email protected]

TK [email protected]

 

@jaybe   Is this something that you could post here and other members could help with?  Maybe someone else has had the same issue and could propose a solution.  

@tekaudiospecialties1 I never sent a message. Do you help with Denafrips products you didn’t sell? I bought direct from them. Can't get the Aether to work, maybe a connection problem due to their poor directions.

@12many  I posted a high-level description of the issue here recently and got no response.

After seeing these types of threads, I'm so glad I  did not buy a Chi-fi DAC. Some people might think it's no big deal. Some of us think of it as recurring nightmare that is overwhelming and don't want  to deal with it. I have a lot of respect for people that can deal with this kind of product/customer service.