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Denafrips Support - No Such Thing

I have sent multiple support requests to Denafrips over the last 4-6 weeks using their support page for help with my Aether and Gaia. No response at all.

Are others finding this to be the case? Are there alternate contact methods?

jaybe
hifipassion
32 posts
 

Contact Todd at Tek Audio Specialties in Texas.  They handle USA sales & service for Denafrips.

jaybe OP
863 posts
 

@hifipassion Thanks. I don't need sales and service, I need support.

fiesta75
1,535 posts
 

Just a thought. Isn’t support part of service?

alvin1118
141 posts
 

Hey @jaybe 

 

I am sorry to hear that. Although Vinshine Audio is no longer to representative of DENAFRIPS, I felt compelled to help.

 

Would you please drop us an email at [email protected]? We will do our best to assist you in terms of configuration/connection/software-side of things. If it involves hardware repair/servicing, we shall escalate the case to DENAFRIPS and be sure you will be well taken care of.

 

Many thanks.

Alvin Chee

Vinshine Audio

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