2. digital
  3. 127241-3695

Problem with Esoteric service

Hello all. I recently bought an Esoteric UX3SE from another site. It arrived intact. After giving it 24 hours to warm up, I settled in for a listen. It sounded great. However, the next day as I went to listen I found that the unit didn't want to read many of my perfect CDs. I verified that the discs played on other units. Still, the Esoteric gave the message "no disc". I called Esoteric to find out the cost of evaluating the problem and to find out their service cost. Two days into trying to get a call back, I'm worried about this company. The receptionist says that only one man; Brian can answer questions about my problem. I'm concerned with the fact that I've called three times in attempt to talk to him. Of course I can return the unit to the seller so I'm not out the money. Does anyone else have experience with Esoteric? I'm nervous about them at this point. Thank you. Joe
128x128jnovak
rpeluso
1,016 posts
 

Deserved or not, it's instances/experiences like the ones stated here that caused me to not consider Esoteric when I was in the market for a new CD/SACD player.  This was just the past week or two.  I went with another brand, its arriving here Monday.  Price was in the same range as some of the Esoteric players.  

winoguy17
1,083 posts
 

 Don't care how good they sound (when they work ), too many of these stories exist. For the cost of these things reliability should not be an issue.

chayro
2,927 posts
 

It is just insane to me that a product sold in the US cannot be serviced in the US.  That's like buying an Acura that has to be sent to Japan to replace the starter.  For CD players, it seems to me that the transport is the most likely thing to go, so at least they should be able to service the transports in the US.  

Post removed 
thyname's avatar
thyname
3,107 posts
 

Oh they service them in US. Including services under the warranty. Provided you purchase it from authorized Esoteric dealer.

More to discover