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Bryston ???

Is there something going on at Bryston? I have been trying to communicate with them for a week and received no contact. Called 5 times, emailed, and no response. It's in regard to a BP25 that I am pretty sure is under warranty. Bought from a Bryston dealer. I am not having warm and fuzzy feelings.
jffyg
ddzstereo
87 posts
 
I'm sure they will used the now tired excuse

"short staffed due to COVID"

blaming it on "supply chain issues" doesn't apply
jffyg OP
53 posts
 
Thank you for all the responses. I will contact the dealer on Monady perhaps they will have a route to direct contact. Then if that gets nowhere I guess I will try and go direct to the ceo, but I hope that is not necessary.  Hopefully I am just being nervious, but it does seem odd.
Thanks again!
twoleftears's avatar
twoleftears
5,363 posts
 
https://www.audiocircle.com/index.php?topic=175758.0

James Tanner is active there today.  He's very approachable and will get you squared away.  Mike is their no. 1 tech who is also wondering approachable and helpful.
twoleftears's avatar
twoleftears
5,363 posts
 
Bear in mind also that Thanksgiving in Canada was October 11.
mike_in_nc
1,250 posts
 
Bryston is a solid company with great service.
Many things are all f****d up for reasons stemming from the pandemic. I could give examples, but suffice it to say I've had trouble getting all kinds of services without long waits. And prices have gone up quite a bit, too.
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