LYRA DELOS CARTRIDGE TOO BRIGHT, THIN AND SHRILL SOUNDING

With all of the opinions voiced so far on the Lyra sound, I have not seen any mention of the Tonearm or Turntable used along with the ancillary upstream gear. Surely the cartridge, tonearm, tonearm cable, phono cable and the table have a lot to do with the SQ result? ( along with the set up of the cartridge...which as I already mentioned, is more crucial with the Lyra than just about any other cartridge in my experience!)

IME, the Hana’s are less resolved, less extended at both ends of the frequency spectrum and generally a lot warmer sounding than the Lyra’s. If that is what one is seeking in their music reproduction, nothing wrong, but overall I do think they are a very limited sounding cartridge compared to the Lyra’s.

This Lyra set me back 1700 bucks. I've had 300 dollars cartridges sound better. New lesson learned, moving coils DO NOT sound better than moving magnets. BUT, the HANA ML I had was a nice sounding moving coil. 

I’m on my second Delos (130hours) and it sounds as wonderful as the first one. The tracking force is pretty narrow, 1.75g is recommended. Before you give it away call the distributor (AudioQuest) and see what they have to say. Mine is on a VPI Classic 3 Sig, 3D arm, with  ModWright PH9.0X phono.

Evidently the original post was made not with the intention of getting advice on how possibly to improve the situation, but rather with that of venting about disappointment.

so what is the dealer doing to help you ?