Magico Customer service

Here is my one cent worth - is you are buying at the MSRP you are a complete fool.  My customer owns two pairs of Magico speakers and he did not pay list price for either.  The most recent pair was lit MSRP $175 or something like that and he paid under $100K brand new.  I have not looked at the parts quality but they don't all sound alike B&W, KEF, Magico, etc.  Custom cabinets are way expensive PLUS in this business you can be in one day and old news the next so profit margins are key to making money.  Sales are competitive!  It is not like you are selling 100 speakers a week.

If you think they are way to expensive - trying making a similar speaker yourself!  Manufacturing is not that easy period.

Happy Listening.

Can't comment on magico but when I fried the tweeters on my Revels (purchased used on audiogon) they sent me a free pair of tweeters off the tech bench no questions asked. New stock was back ordered for months out and the rep couldn't even give me an ETA. The free set sound great and I have no complaints. Roughly 4 months later another set of brand new replacement tweeters just showed up in the mail. Assuming the order was filled when stock was replenished. I was never charged a thing. I received 4 free tweeters for my dumb mistake on a set of used speakers. I can't say enough good things about the customer service over at Revel. Maybe buy some Salon 2s if you Magico guys feel like slumming it with the rest of us (jokes, I got em).

Kyle 

Many moons ago,I had top of the line Monitor Audio monitor speakers.  When I was cleaning I stupidly moved them and sat them down face first on a sofa.  One of the graphite baskets cracked due to the weight of the massive magnet on the woofer!  Unheard of. 

I walked down to Saturday Audio Exchange in Chicago--a dealer at the time.  They poked around some binder and told me (this was 1999) that a new driver would be $800!  I was devastated as I was in grad school and without money to fix it. 

I called Monitor Audio outside of London direct.  A human answered and got me directed to another human.  The man asked me a couple of questions and sent me a new driver free of cost via Fedex!  

Low and behold, 6 months later, a friend knocked one of its stand (while drinking and listening to some great music).  The same thing happened!  

I called Monitor Audio again.  They said it wasn't a design flaw and the risk of this was pointed out in the manual. Then, the same man said, I'll send you another driver but I'm noting next to your serial numbers that this is the last time!

Wonderful service!  If I wasn't into horns I'd look at their Platinum line. 

OP, I would caution you to not listen to anyone on this forum. There is zero objectivity and many of the posters work at or own hifi stores and are biased against lines they don’t carry and compete against. Go to some other audiophile forum for this info. 

I have a question why are you guys with Magico speakers talking to Magico? Why don’t you call your dealer? I had a crossover go out on one of my 100lb A3 towers that is on the third floor of my townhome. Guess what? My dealer got a new crossover from Magico, came to my home with his assistant and a soldering gun and put in the new crossover, tested out my speakers. Tightened up all the screws, had a listening session with me and it cost me NOTHING! FREE! I think Magico customer service through my Magico dealer is Awesome!