When you ordered, did you state in the notation area that you are aware that since you are ordering a custom made item, it can’t be returned unless defective? If you didn’t, your order will be held up until they receive the disclaimer from you. In that case, send them an email on Monday so they can advise. It takes them about 4 business days to make the cables and ship. Enjoy them and don’t be disappointed if the sound changes as the break in goes on. At 500 hours, the sound is fantastic!