Nice to hear, These folks clearly care about their customers. Thanks for sharing
The volume control on my preamp was sending static to the speakers when I moved it. They sent me a new attenuator at no charge and didn't even inquire about warranty status or anything else. So yeah, I would say they stand behind their products admirably. They also really sound great. If you get the chance you may want to try one of their phono stages and/or preamps.
I'll add my vote to the David Beetles fan club. He helped me sort through some tube noise/replacement issues in my Allnic phono stage and was refreshingly direct in his communications, prompt in his responses, and followed through on his commitments. A distributor can make or break a product. Mr. Park should appreciate how effective David is in handling his product line. Goodwill is not easy to earn but very easy to lose.
I actually communicated with Mr Park directly regarding a Silvaweld phono stage. Before there was Allnic, Mr Park was the brains behind Silvaweld, where he designed and produced many excellent products in the late 90s/early 2000s. Despite the fact that there was nothing in it for him, Mr Park was most cordial and helpful in supplying information regarding my SWH550 phono stage.
I will also say the same, in spades, for Ralph Karsten of Atma-sphere. He is a great guy and a very patient one as well, as he has talked me through a few crises of my own making, because I insisted on modifying his gear. Never once did he remind me that the problems were my fault entirely.