Allnic family


Some of you who dealt with Larry the president of TTWeights Audio Company (not the cable guy) know that this experience can be sometimes less than thrilling. Due to my permanent lack of funds to buy new I decided (without checking first) to take a plunge and spend big (for me ) money on demo high dollar arm /cart combo. Unfortunately, the set arrived in condition being far from described to the point of being not useable at all (the arm ). I had to send it to manufacturer for costly rebuild. The arm came and I tried cartridge which was in fact Allnic Puritas flagship and found out that claimed 300 hrs of use was rather highly optimistic. I contacted Mr. David Beetles from Hammertone Audio -distributor of Allnic for North America and he said " send it to Korea to Mr.KS Park for inspection and eventual rebuild " Now , Puritas retails for ~$5k and usually rebuild can be as much as 50% or more, so I was prepared to give up on the cart. Well, a week and a half after I sent the cart I've got a word that my cart is on it's way back. No invoice ,no shipping charge, nothing .
I opened the package the other day and there it is , brand new cart and all accessories , like bought in the store , and the word from Hammertone Audio.
"You're now a family member, enjoy!"
Well , I know it's not the usual way the business works but I'm happy to be exception of the rule and really happy to be a member of Allnic family (impoverished cousin maybe ;?) I heard that they replaced tubes in their phonostages for free and it didn't matter where one bought the unit and recalled some of the cartridges for free replacement. I also know there are some good guys in audio industry ()but Allnic people get my vote as one of the best.
Rgrds, L



limono

Showing 1 response by pbnaudio

Nice to hear, These folks clearly care about their customers. Thanks for sharing

Good Listening,

Peter