Most helpful audio companies


I don't think I saw this thread before, if it already exists: cover my head with ashes.

A few days ago I spit my gall at Vibex as one of the most customer unfriendly companies I have ever encountered. (I consider not giving any information on the products the epitome of customer unfriendliness; meanwhile, even the Austrian/German distributor admitted that Vibex never tells them anything and never will). And whilst I am at it, allow me to lambast Wireworld and Audio Physic as well.

More importantly, though, why not reward the guys that will bend over backwards to try and help their customers, by which I don't mean attempting to sell their products but genuinely give advice (which may mean advice not to purchase one or the other product) and let us share their knowledge and experience. Keeping to manufacturers only, my nominees are:

Tidal Audio (Joern Janczak and Lothar Braeun)
Audioplan (Thomas Kuehn)
AMR (Vince Luke)
VooDoo Cable (Bruce Richardson)
PS Audio (Paul McGowan)
Townshend (Max and Sue Townshend)

Alright then, here are a few non-manufacturers as well (non-exhaustive!): special thanks to Tomasso Piemontese, Alex Loth, Albert Porter, Ed Doggen, John Potis et al.

Three cheers to all of them!

karelfd
Bobby Palkovic @ Merlin
Ralph & Bill @ Atma-Sphere
Mike & Sheila @ VPI

They are as good as it gets! Cheers,
Spencer
i see this thread has been quiet for quite a while now, but having just come across it, i feel compelled to offer up a name that i see has hit the list several times already...

Atma Sphere - Ralph Karsten

the level of service he provides his customers is truly remarkable.
Ty Lashbrook with Tyler Acoustics is by far the most helpful person I have ever dealt with.He will go above and beyond the call of duty to please his customers.Not to mention,he makes fantastic speakers.
I have had a couple of Eagle amps and Russell Sherwood at EKSC is always available for audio advice.