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Lyra : World class service

There are a few manufacturers with world class service and commitment to the consumer. It's important that they be given the recognition and kudos they deserve . A couple of Sundays ago my Lyra Atlas cart committed suicide ( sad story) and in a state of depression I sent Lyra a mail and got a response on a Sunday evening. Japan time is 3.5 hrs ahead. Wow I was and remain impressed. The Atlas is now at the Lyra facility near Tokyo being given a makeover. Throughout this process Lyra ( Jonathan Carr and Stig Borge ) were thoroughly professional, prompt and courteous.
I wish there were more manufacturers like Lyra. I say this from past experience with another Japanese cart maker who refused to have
anything to do with a product they had manufactured.
I hope other Agoners with wonderful stories of great manufacturers will chime in with their experience .
Cheers
Pradeep
128x128sunnyboy1956
swampwalker's avatar
swampwalker
5,138 posts
 
the cynic in me says that Amex would find a fine print way out if you asked them to reimburse you 8 grand for what they would call a needle for an obsolete device
sunnyboy1956's avatar
sunnyboy1956 OP
424 posts
 
Jfrech
+1. The Atlas was my 4th Lyra preceded by a Titan i, Skala and Helikon.
stevecham
3,340 posts
 
Lyra is first class in my book.
syntax's avatar
syntax
2,193 posts
 
Good to read that Lyra takes care of their customers. Bought Dorian mono, Helikon, Helikon mono, 2x Titan i, Skala, Delos, Kleos, Olympos, Olympos SL, that's 10 and all survived my ownership. But I heard, Sorasound is also very good and helpful.
What disturbs me in general is, that the Dealer, the Importer grab some profit when I want a repair and they do nothing for it, except writing a new address and buying some post marks for the next station. Good business model to grab hundreds/thousands of $$$ for 2 min.
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sunnyboy1956 OP
424 posts
 
Thomas
Good point but you do get a new cart at 50% off
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