New vs Used when buying please share thoughts

Good information in the above posts about doing whatever you can to get to know the seller, preferably through asking a few questions in person.

One thing I'd like to amplify upon is the risk of shipping. I've had very good luck in finding wonderful equipment here from buyers who are honest and helpful but two of the last three items I've bought have arrived damaged because of inadequate packing.

It's important to have the original box available but that's just the start. Many original boxes were designed only to hold the gear while stacked on a palatte with other boxes, not to withstand the handling while being shipped individually. That's particularly true of some equipment that might be considered consumer-grade but even some very high-end gear comes from the manufacturer in packing that clearly was just an after-thought.

Rigid foam, styrofoam or equivalent, just doesn't work if that's the only protection the gear has. The first jolt crushes the foam and the second one damages the gear. Using a combination of resiliant material and rigid foam seems to help a lot and double boxing is good insurance.

It may be difficult to negotiate with the seller over the quality of the packing but it's worth paying attention to. Insurance is important but settling a claim satisfactorily is difficult, sometimes impossible, and it's very disappointing to find a deal on a piece of equipment you really want and then open the box to find it damaged.

This shouldn't discourage you from buying used, I've bought lots of stuff and highly recommend the process, but this is just part of the diligence in making sure you have a good experience.

come on guys! you can't keep hyping the used market or nobody is gonna be buying the new stuff!!!!
hahah!

You know, some of us live in very rural areas and don't even have a real opportunity to buy new. I've been buying and selling used through audiogon for a while. You get to know what kind of people you're dealing with usually after an e-mail or two. Some are serious and some are tire-kickers asking extra questions that are either already addressed in the ads or available on product websites. I've begun to have dealings internationally. Some great people in Europe. It's not a bad thing to have a blend of both new and used. As one other person said they don't keep long enough for a warranty to matter, but return policies are easier locally. Most A'goners set fair prices on their used equipment but still negotiate a bit. Then there are those, who no matter how low the price is, still offer ridiculously lower amounts. Funny how many of these items bought for next to nothing end up back for sale at twice the price paid. It's annoying and the reason you'll see some of the "don't jerk me around" specifics in some ads. I've been pretty lucky in my dealings with buyers/sellers on Audiogon, with only a very few items arriving at just a bit less than advertised ( some things suprisingly say "demo") but still acceptable. I find most fair and honest because we have multiple dealings and can't afford bad feedback. Best of luck.

OK, Geoff, I'll take the bait! If, as you say, you are new to the hi fi world, then buying used could be a long process involving a lot of trial and error and likely disappointment. My advice to my friends just starting out has always been to go to a good dealer or two that you can trust (I can recommend some in the NY tri-state and even Philadelphia areas, I'm sure others here can do the same in other towns), listen to a number of systems and buy a system that you've heard and sounds best to you. Remember that great equipment doesn't always sound its best without synergy with the rest of the system--hearing an entire system at a dealer's is a way to get around that problem. Your listening room will be a variable you can't control, but a good dealer can help you around that as well in making your choices. Then live with the system a while, find out what your tastes and biases are in the equipment and music you listen to. If ultimately you have something you'd like to change, then use the resources here, if your dealer can't help. Audiogon is a great place to get information and buy and sell equipment, but when you're starting out only you can tell yourself what sounds good to you, and not much used equipment here provides for an in-home audition before buying. My $.02.

I've used a combination of buying new & used, although most of my purchases have been used. I always make a phone call when I'm buying anything over a couple hundred & when someone wants to buy my gear, I include my phone # to encourage them to call me. The phone call gives you some insight into the person you're dealing with & although it's not about trying to psychoanalyze them, you'll get a gut feeling whether or not you should make the deal.

As others have poignantly brought up, packing is of major concern. No need to go over all the details mentioned but do make sure the seller will at least double box, unless the manufacturer is known for high quality original packing material. Offer to pay for the extra materials & the 3-day service does make a difference too.

As for payment, although I've never used escrow, that is one option. I also don't use paypal & although they have not personally burned me, I do know someone who has.

Timely responses to your inquires needs to be touched upon briefly. Lets say you found amp XYZ123 you really want & are the first to email the seller & say you want the amp, are committing to it & want to consummate the deal ASAP. You hear back from the seller 3 days later & they are wishy-washy about details, when they could ship, blah blah blah. Please quickly move on to the next seller, as this is indicative how the deal will go down, if it ever does. Most of the time when a "hot" item is listed, the emails start almost immediately & the seller is ususally ready to respond. That's not too say some excellent buys could be advertised for days w/o an inquiry, as it all depends on what you're looking for.

One more thing to add to buying used. Try & get the SN of the gear being sold & the better sellers will have them clearly visible in a photo, have it printed in the ad or will say email them for it. Stay away from those that refuse to give it. You can then check with the manufacturer to see if the SN corresponds with the description of the piece & also to get a feel about the kind of customer service you could expect if you needed service. There are some great threads in the archives about excellent customer service & also about not so great service. You can also check out the archives at Audio Asylum, as many 'philes frequent both sites.

Sorry this is getting long & although I only intended on writing a few lines... well, here's one last topic. Buying new. I bought my spkrs. new about 2 years ago from my local dealer. Unfortunately, they've developed a cosmetic problem & need to go back to the factory. My dealer came over to my house to look at them & this week the rep will come by & pick up the spkrs. to ship back. At the same time, the rep will leave me with another pair (brand unknown) so I can have some tunes. If you have a local dealer who will work with you, answer your questions & let you take gear home for demo's, they can be invaluable down the road. This is not to discourage you from buying used but only to suggest using the dealer & paying close to retail isn't always the least attractive way to go. Sometimes you have to buy from a dealer, as the factory doesn't sell direct & the item is either so good or new on the market that used ones never come up for sale. Also, there are some manufacturers that ONLY sell direct to the consumer, so all your concerns would be on a direct basis. There are some excellent dealers around but you have to figure out which ones you feel comfortable with. Again, there are past threads relating to this & many other topics.

Good luck with your search. Do let us know how your journey goes & what you wind up with, even if it's a year from now (or two).